thread Re: batchUpsertCatalogObjects generating Internal_Server_Error on multiple tax_ids in Archived Discussions (Read Only)

batchUpsertCatalogObjects generating Internal_Server_Error on multiple tax_ids

dougvan — Sat, 08 Feb 2020 03:44:04 GMT

We use the Square API to update products in Square. Within the last two or three weeks we have begun seeing an Internal Server Error when a catalog item has more than one "tax_id" (which is an array). The error returned is:

Exception when calling CatalogApi->batchUpsertCatalogObjects: [HTTP/1.1 500 Internal Server Error] {"errors":[{"category":"API_ERROR","code":"INTERNAL_SERVER_ERROR","detail":"An internal error has occurred, and the API was unable to service your request."}]}

I was not sure just how or where to submit this error, so I am starting here. Thanks for any help, or direction where to submit this problem!

Re: batchUpsertCatalogObjects generating Internal_Server_Error on multiple tax_ids

ashc — Mon, 10 Feb 2020 17:49:57 GMT

Hey @dougvan!

I reached out to our API team and they said they're taking a closer look into this for you.

Once they've looked into it and get back to me- I'll come back to this thread with an update!

Thanks for your patience.

Re: batchUpsertCatalogObjects generating Internal_Server_Error on multiple tax_ids

ashc — Wed, 19 Feb 2020 16:40:41 GMT

Hello again @dougvan and sorry for the delayed response.

Our API team was pretty backed up with cases but they said they looked into it for you and tested it on their end to confirm the crash should no longer be happening.

Could you give it a try again for us to confirm what they've confirmed?

Re: batchUpsertCatalogObjects generating Internal_Server_Error on multiple tax_ids

dougvan — Thu, 20 Feb 2020 02:20:49 GMT

Yup! It is working now. Thank you!

Re: batchUpsertCatalogObjects generating Internal_Server_Error on multiple tax_ids

ashc — Thu, 20 Feb 2020 12:37:01 GMT

@dougvan Very nice.

Happy to help any time!