thread How to Display Order Status on Storefront for Customers? in Archived Discussions (Read Only)

How to Display Order Status on Storefront for Customers?

CarmenF — Sat, 12 Jun 2021 18:37:38 GMT

It'd be great to have the status of our orders for pick up displayed on a tablet that we could place on our store fronts. Is there a way to integrate the order status so that customers that are waiting outside know where their order is?

Thanks for your help!

Re: How to Display Order Status on Storefront for Customers?

pessosices — Sun, 10 May 2020 00:44:38 GMT

Hey @CarmenF

@That’s such a great idea! I might have to do the same.

It could be as simple as putting an iPad facing out (But not touchable) opened to the POS app, on the Orders Applet Tab. That would show all the orders & their current status.

Or the Orders Tab on the web dashboard.

You could also airplay it / connect it to a TV!

Such a great idea!

Display “preparing” and “ready” orders to customers?

rgreig — Fri, 11 Jun 2021 01:56:20 GMT

I’m excited to implement the new Square KDS in our kitchen. We operate as a fast casual restaurant, where customers come to the counter to pick up their food once it’s ready. Is there a way to display to customers which orders are ready (but not yet picked up) and which orders are still being prepared?

Here’s an example of what I’d like, provided by another system:

Re: Display “preparing” and “ready” orders to customers?

Valentina — Sat, 12 Jun 2021 18:40:15 GMT

Hi there @rgreig 👋

While there isn't currently a feature available that would allow you to display order status on a TV like this, it looks like @CarmenF asked the same question and @pessosices provided a way to display orders to waiting customers. Although this would currently be considered a feature request, I hope this suggestion helps!

P.S. Welcome to the Seller Community ✨

Re: How to Display Order Status on Storefront for Customers?

Ginkhao — Sun, 12 Dec 2021 01:27:06 GMT

We would love to see this feature also

Re: How to Display Order Status on Storefront for Customers?

Kassi_ — Sun, 12 Dec 2021 19:19:59 GMT

Welcome back to the Community, @Ginkhao -

Appreciate your time posting your voice for this feature request.

Once we have more information one of the Community Moderators will post a Product Update with all of the details.

Thank you!

Re: How to Display Order Status on Storefront for Customers?

Ginkhao — Sun, 12 Dec 2021 23:06:13 GMT

From what I can understand, this needs to be available for in person orders (fast casual) as well because right now the order status is only available for online orders from what I can find. I do not know if this will change when I go to the Square KDS or not.

Re: How to Display Order Status on Storefront for Customers?

Kassi_ — Mon, 13 Dec 2021 19:12:08 GMT

Thank you, @Ginkhao.

Completely understand. I will get this over to our Product Team.