thread Re: Apple Pay not working in Archived Discussions (Read Only)

Apple Pay not working

pieous — Wed, 20 May 2020 00:18:30 GMT

Apple Pay does not work when ordering from an iOS phone on safari or chrome .

Re: Apple Pay not working

pieous — Thu, 21 May 2020 14:55:49 GMT

oh, its an option on my settings for online store and its worked in the past. but not anymore. I'm guessing its a bug. @kellyj

Re: Apple Pay not working

ashc — Thu, 21 May 2020 14:58:32 GMT

@pieous Oh my apologies. I wasn't aware this was an option under the Online Store settings.

If so and it's not showing- definitely would say it's a bug.

Re: Apple Pay not working

JoeCravin — Tue, 08 Sep 2020 13:02:39 GMT

My Apple Pay hasn't been working on my Weebly/Square on-line store. I have it on in settings but it is not offered to my customers in the on-line store.

Re: Apple Pay not working

Valentina — Thu, 10 Sep 2020 01:04:32 GMT

Hi there, @JoeCravin!🍿🍬

For your customers to see Apple Pay as a payment option at checkout, they will need to view your website while on an Apple Pay-enabled device. Have your customers reported being unable to pay using Apple Pay when viewing your website from an Apple device, or are you not seeing the option yourself?

Apple Pay not an option in Online Store

tgp1 — Tue, 29 Sep 2020 19:21:58 GMT

Just published my site. Apple Pay is not coming up at checkout in my online store even after it has been activated in settings. Google Pay is working fine. I have set the toggle in settings to accept Apple Pay and saved the setting. It doesn't show up on an iphone or Safari. (I saw a similar thread and there was no resolution). Any suggestions?

Re: Apple Pay not an option in Online Store

Joe — Wed, 30 Sep 2020 13:41:19 GMT

Hi there, @tgp1 👋 Thanks for reaching out to us here on the Seller Community! Nice to have you join us.

So sorry to hear about the trouble with your Apple Pay capabilities on the Online Store. Strange, indeed. I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding issues with Apple Pay appearance on the Online Store.

As you most likely know, Apple Pay options will only be viewable from an iOS device that can support Apple Pay - yet it sounds like you are viewing it from an iPhone so the option should be there. Would you mind flagging this over to our Support Team directly? They can take a deep dive with you to see where the issue lays.

Re: Apple Pay not an option in Online Store

tgp1 — Wed, 30 Sep 2020 19:34:09 GMT

Thanks! I've messaged support and the issue has been escalated. Haven't heard back but I'll post if a resolution is found.

Re: Apple Pay not an option in Online Store

pieous — Wed, 30 Sep 2020 20:04:30 GMT

This was brought up in MAY. And it’s still an issue. The weebly team is not the square team. They work on a different timeline. We are currently looking for other options. There have been no updates, improvements, fixes in some time.

Apple Pay button not showing up in Online Checkout

Adam3 — Mon, 26 Oct 2020 17:32:07 GMT

Online checkout is only showing Google Pay button even though I have Apple and Google pay enabled. Help.

Google Pay not working

whrfd — Wed, 18 Nov 2020 21:01:05 GMT

I have both Apple pay and Google pay selected as an option in the settings but I am being told customers cannot get it to work and cannot use it to pay.

Re: Google Pay not working

Joe — Fri, 20 Nov 2020 15:56:51 GMT

Hi there, @whrfd - thanks for reaching out to us here on the Seller Community!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding using Apple Pay. Take a look at this Best Answer and thread from Valentina. She will provide some next steps for troubleshooting, as well as a method to get in contact with our Support Team if need be.

Let us know if you have any additional questions!

Re: Apple Pay button not showing up in Online Checkout

7th_Tree_Images — Wed, 27 Jan 2021 14:27:01 GMT

Almost February 2021....Apple Pay is not showing at checkout.

Please don't say "must be using an iOS device." iOS devices are all I use so I should see it when I view my site.

Re: Apple Pay button not showing up in Online Checkout

WirlNet — Wed, 27 Jan 2021 14:45:44 GMT

I have purposely turned off apple and google pay.

Their fee structure and terms are too onerous.

They charge people almost 50% fees for in application purchases. That is ridiculous.

We don't plan to ever accept payments using these methods.

Re: Apple Pay button not showing up in Online Checkout

7th_Tree_Images — Wed, 27 Jan 2021 15:51:07 GMT

Yikes!!!! Thanks for the heads up!

Re: Apple Pay not working

bhbh — Wed, 03 Feb 2021 03:15:27 GMT

Having the same issue... Google pay is showing up just fine for my online store in the cart. But no Apple Pay. It does show up if I use any of my direct checkout links but only on those direct links. I have tried on several different Macs, iPhones, and iPad (yes, using Safari on Big Sur, iOS 14.4). I use Apple Pay for other things all the time so it's not my devices.

Checkout Link example (Apple Pay works)

https://checkout.square.site/buy/6B3344WY3KRYD7DO5ADDTLU3

Store Link:

https://b-fit-107328.square.site

Apple Pay not showing at new online store

sayboulangerie — Mon, 22 Feb 2021 00:03:57 GMT

New online store setup (say-boulangerie.square.site)

I marked 'Accept Apple Pay' and 'Accept Google Pay' at Settings .. Checkout

Also checked 'Display the Apple Pay and Google Pay buttons on the item details page'

However when going to cart on MacBook or iOS Safari, only GooglePay shows available.

Other similar stores show Apple Pay available at cart on these devices.

Is there any other square online setting that needs configuration?

Thanks in advance for suggestions!

Re: Apple Pay not showing at new online store

Joe — Mon, 22 Feb 2021 12:28:08 GMT

Hi there, @sayboulangerie 👋Welcome here to the Seller Community! Happy to have you.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding issues with Apple Pay. Take a look at this Best Answer from Valentina for more information. She will include some troubleshooting as well with other Sellers!

Let us know if you have any additional questions.

Re: Apple Pay not showing at new online store

sayboulangerie — Mon, 22 Feb 2021 16:46:38 GMT

Thanks Joe, my issue must be related to my account/website setup.

On my Apple devices I can see Apple Pay for other square.sites but not for my own.

I have already followed the weebly/square/forum directions regarding enabling Apple Pay but no luck so I think it must be something on your side.

How can I get more technical support for this problem?

Re: Apple Pay not showing at new online store

ashc — Mon, 22 Feb 2021 16:52:37 GMT

Hey @sayboulangerie,

You can reach our CS team here. Make sure you're logged in and select > More > I Don't See My Issue for the Contact options!