thread Re: Square Reader gets disconnected when there is no Internet in Archived Discussions (Read Only)

Square Reader gets disconnected when there is no Internet

ragib — Fri, 22 May 2020 14:24:45 GMT

Hi,

My Square Reader is getting disconnected when there is no Internet and is not attempting to reconnect when the network connection gets recovered. The only way to reconnect the device is going through the reader sdk reader setting and choosing Reconnect or by Restarting the App.

Is there any way to reconnect the Reader SDK without closing an app or without opening the reader settings.

Re: Square Reader gets disconnected when there is no Internet

Kassi_ — Sun, 24 May 2020 14:16:03 GMT

Hey there, @ragib -

Are you using the Contactless + Chip Reader? Or a different reader?

Check out this link to get to some troubleshooting steps for this reader in particular.

Please let me know if this doesn't do the trick or you're working with a different type of reader.

Re: Square Reader gets disconnected when there is no Internet

ragib — Mon, 25 May 2020 08:04:09 GMT

Hi Kassi,

Thanks for the reply, I'm using Contactless + Chip Reader.

Re: Square Reader gets disconnected when there is no Internet

JustinC — Mon, 25 May 2020 20:51:28 GMT

Hey @ragib - stepping in for Kassi!

Thanks for clarifying the type of reader you have. The Contactless Reader automatically reconnects after your POS device wakes back from standby mode. However if it disconnects due to an internet outage, most times you'll need to reconnect it from the reader settings in-app.