thread Re: Why order is not showing up on sandbox dashboard? in Archived Discussions (Read Only)

Why order is not showing up on sandbox dashboard?

Saleh — Tue, 02 Jun 2020 12:14:58 GMT

While testing orders in Sanbox environment, My order is successfully placed through order API, but in my sandbox dashboard it is not showing up. I have filled up line item, location id, fulfillment object and base amount correctly and the API response is also shows success. But Why can't I see the in my Sandbox dashboard? Please help me if I am missing any objects or there is some other issue?

Re: Why order is not showing up on sandbox dashboard?

JustinC — Thu, 04 Jun 2020 14:34:06 GMT

@Saleh

Talked with our API Team and they think you're missing one key piece: paying for the order. The order needs a fulfillment and it has to be paid for before it's pushed to the Dashboard

They also want to note that you can pay for the order by using CreatePayment endpoint and passing the order_id as a parameter

I hope this helps!

Re: Why order is not showing up on sandbox dashboard?

Saleh — Mon, 08 Jun 2020 14:35:48 GMT

Thank you so much for the helpful answer. @JustinC

Re: Why order is not showing up on sandbox dashboard?

Joe — Mon, 08 Jun 2020 14:56:20 GMT

Let us know if anything else comes up, @Saleh! 🙌

Re: Why order is not showing up on sandbox dashboard?

yasunaoizawa — Fri, 02 Oct 2020 00:35:58 GMT

When customer will come to my shop and pay for it , then I hand product to him.

I want to prepare it before his coming,and before his paying.

Is there any goog way for showing the order before paying?

Re: Why order is not showing up on sandbox dashboard?

JustinC — Fri, 02 Oct 2020 17:59:32 GMT

Hi there @yasunaoizawa!

Is your question related to an API you've integrated with your account?

Re: Why order is not showing up on sandbox dashboard?

yasunaoizawa — Sat, 03 Oct 2020 00:42:27 GMT

Thank you for replying.

Exactly ,Yes.

At first , I create a order instance(fulfillment type: PICKUP) using square connect Api.

But, that order are not shown on Dashboad or iPadApp order list.

After that, I create a invoice or checkout instance using api.

It are not shown yet.

Finaly, that checkout or invoice made status paid, I can see them.

Is that PointOfSalesApp's design/specification?

Re: Why order is not showing up on sandbox dashboard?

AshleyK — Sat, 03 Oct 2020 13:48:55 GMT

@yasunaoizawa thanks for asking! Your customers will always have to prepay for an item even if it's ordered through API or our Online Store.

Re: Why order is not showing up on sandbox dashboard?

yasunaoizawa — Mon, 05 Oct 2020 05:31:15 GMT

I apriceate for your advise,Ashley.

Yes,that is the best way for dening spam order.

Re: Why order is not showing up on sandbox dashboard?

Mikhail — Mon, 16 Nov 2020 05:47:41 GMT

Hello.

I'm following the procedure you've described but i still don't see my order (any order) in my orders list. The list is just empty.

What i did:
1) created an order (POST /v2/orders)
2) created a payment for it (POST /v2/payments)
3) completed the payment (POST /v2/payments/{payment_id}/complete)

Now:
1) I see the completed transaction in my dashboard
2) If i retrieve the payment (GET /v2/payments/{payment_id}) i see that it's "status": "COMPLETED"

Yet, i still don't see the order in my dashboard's Orders section with the filters set to show All orders and All types

Re: Why order is not showing up on sandbox dashboard?

ashc — Mon, 16 Nov 2020 18:47:34 GMT

Hey @Mikhail,

I reached out to the API team and they asked if the orders also had a fulfillment on it since that wasn't specified here.

Also they asked if you could share the order_id! I'll keep a look out for your reply here.

Re: Why order is not showing up on sandbox dashboard?

Mikhail — Tue, 17 Nov 2020 05:52:54 GMT

thank you! The problem was in fulfillment missing

Re: Why order is not showing up on sandbox dashboard?

ashc — Tue, 17 Nov 2020 12:38:55 GMT

Oh nice haha @Mikhail!

Always cool when your question becomes the answer. 😂

Re: Why order is not showing up on sandbox dashboard?

ankcold — Tue, 06 Apr 2021 16:54:45 GMT

I am having a similar issue where the order doesn't show up in the sandbox.

Here are the steps:

Create an order using order API,
Adding shipping to it (fulfillment)
Paid for the order using sandbox master card (as per square documentation)
order state OPEN
payment status COMPLETED
I am not sure what else I am missing, but the order doesn't show up in sandbox

Re: Why order is not showing up on sandbox dashboard?

ankcold — Tue, 06 Apr 2021 17:26:46 GMT

nevermind, it was the issue with the location. Somehow it was showing inactive. I reactivated it from the location setting on dashboard, and order start showing up.

Re: Why order is not showing up on sandbox dashboard?

vrtxdigital — Thu, 13 Jan 2022 17:43:51 GMT

I know this is a little old but I am running into a similar issue - I am trying to create the fulfillment object on my order so it will show up in the orders on the dashboard. However all of these orders are digital, which the SDK and documentation does not really support apparently. If I try setting the type to DIGITAL, it gives me an error that the digitaldetails are not supplied, but there is no digitaldetails object, which is not available as an object type.

In this case, would I just set it to a pickup and create the properties so that they would mimic a digital order? Or is there something else I am missing

Re: Why order is not showing up on sandbox dashboard?

JJ_ — Sat, 15 Jan 2022 22:00:18 GMT

Hey there @vrtxdigital at this time my best suggestion to this would be to seek support in our Developer Portal. Once there visit the Support Section and I am sure you will have better luck there.