thread Re: Responding to Square Assistant Messages via Email in Archived Discussions (Read Only)

Responding to Square Assistant Messages via Email

bhouston — Tue, 07 Sep 2021 18:18:46 GMT

When our business receives a message through Square Assistant, an email copy of this message is sent to us. It reads on the email "Respond or Reply to this Email". If you reply to the email directly, the message is never actually sent. This function does not work.

Re: Responding to Square Assistant Messages via Email

Frida — Thu, 09 Sep 2021 21:28:28 GMT

@bhouston Thank you for providing us that insight. Welcome back to the Seller community, happy to see you posting again!

Are you able to provide a screenshot of the error that occurs?

Re: Responding to Square Assistant Messages via Email

bhouston — Thu, 09 Sep 2021 21:49:20 GMT

There is no way to screen shot this. It would be ideal for someone from the Square Support team to duplicate this scenario. Replying directly to emails from Square Assistant does not send a response as it is intended to do.

Re: Responding to Square Assistant Messages via Email

Frida — Thu, 09 Sep 2021 22:13:12 GMT

@bhouston please feel free to reach out directly to our support team to walk through this troubleshooting error.

They will be able to replicate the error you are encountering if it’s not directly related to settings within the app.