thread Re: Export Bug in Archived Discussions (Read Only)

Export Bug

dmsacctg — Mon, 24 Aug 2020 13:53:46 GMT

Go to Balance | Activity | Transfers, select a date range, and click transfer. The exported data contains nothing about balance transfers and doesn't remotely resemble what is listed on the screen about transfers.

Re: Export Bug

Joe — Mon, 24 Aug 2020 17:51:50 GMT

Hi there, @dmsacctg 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you join us here. Good to hear from you!

So sorry for the trouble with your Transfer Reports exportation. Sounds strange, indeed. We may need to get a bit more context from your in order to be able to troubleshoot. What specific information are you seeing on your CSV document when the list is exported? - are numbers relevant to your sales or transfer deposits in any way? Also - what specific browser and device are you using for exporting?

I will keep an eye out for your response!

Re: Export Bug

Joe — Mon, 24 Aug 2020 17:52:35 GMT

Hi there, @dmsacctg 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you join us here. Good to hear from you!

I will keep an eye out for your response!

Re: Export Bug

dmsacctg — Mon, 24 Aug 2020 23:14:48 GMT

Thanks for taking the time to reply, Joe. My original report described the problem and showed the steps to reproduce it. Did you try it?

Re: Export Bug

dmsacctg — Tue, 25 Aug 2020 16:25:58 GMT

Hi Joe, did you get time to press the export button and see that the export has nothing to do with transfers yet?

Re: Export Bug

Joe — Wed, 26 Aug 2020 13:20:32 GMT

Hi there, @dmsacctg - we don't have access to account specific information here from the Seller Community, due to this space being a public platform. You will need to describe what you are seeing with the prompts above, or feel free to add screenshots here.

I will keep an eye out for your response!

Re: Export Bug

dmsacctg — Wed, 26 Aug 2020 14:16:39 GMT

Okay, when I select Balance | Activity | Transfers, I select this month for the date range, and I correctly see a list of 2 transfers of cash to my bank. When I click the [Export] button, it exports a csv file containing 38 payment and adjustment transactions. The exported list does not include the 2 transfers to my bank. The export is totally unrelated to the balance transfers.