thread Re: I Can Not Disable Item Description Sync In Sync Settings in Archived Discussions (Read Only)

I Can Not Disable Item Description Sync In Sync Settings

ironhorsepatrol — Sat, 28 Nov 2020 16:06:31 GMT

I need to disable item description sync in square online so that I can use the rich text in my store but I find it impossible to turn off. When I toggle the sync switch to off it will not remain off and I cannot save it to off. As soon as I toggle the switch to off and then select any other option it automatically returns to the on position - It simply will not remain off - Thanks

Re: I Can Not Disable Item Description Sync In Sync Settings

Goldneye — Sun, 29 Nov 2020 17:49:26 GMT

HI, I believe Sync Off works when all items in the store START with Sync Off (Meaning when your store is new with no inventory so new inventory begins with Sync Off).

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: I Can Not Disable Item Description Sync In Sync Settings

Alex_ — Sun, 29 Nov 2020 21:13:49 GMT

Thanks again for the assist on this post, Goldneye. You rock!

Re: I Can Not Disable Item Description Sync In Sync Settings

ironhorsepatrol — Thu, 03 Dec 2020 22:57:32 GMT

Hello Alex - The issue has been identified as a bug and the engineering group are working on it. They will email me as soon as the nproblem has beens solved. - Thank you