thread Re: Is anyone else having issues where sales are no longer separated by device anymore? in Archived Discussions (Read Only)

Is anyone else having issues where sales are no longer separated by device anymore?

Erinkah — Sat, 11 Sep 2021 17:05:07 GMT

Is anyone else having issues where sales are no longer separated by device anymore?

Re: Is anyone else having issues where sales are no longer separated by device anymore?

Kassi_ — Mon, 13 Sep 2021 17:27:21 GMT

Welcome to the Community, @Erinkah -

Could you give me some more information on where you're missing the device information?

Is it on the Dashboard in reporting?

Do you have devices added to your account?

I will keep an eye out for your reply👀.

Re: Is anyone else having issues where sales are no longer separated by device anymore?

Erinkah — Mon, 13 Sep 2021 18:55:42 GMT

It is on my iPad and my husband’s iPhone, the only two devices we use for sales. When we go to reports>sales>this device only it is $0. But if we go to all devices, the total of all devices is there. We have had to manually write down our credit card sales the past couple of weekends to keep them separate for our own spreadsheets. His device is still named Donovan’s iPhone and mine is still named Erin’s iPad, so the naming of the devices is not the problem.

Re: Is anyone else having issues where sales are no longer separated by device anymore?

Kassi_ — Wed, 15 Sep 2021 20:17:10 GMT

Ah okay. @Erinkah -

Instead of using the app, I would recommend trying on the internet browser on either device.

This area of the Dashboard provides some more detail on those reports, so you can see those device breakdowns.

Please let me know if you're still having issues seeing it.