thread Unable to pair my square contactless + chip reader to my Droid Turbo 2. Anyone having simular proble in Archived Discussions (Read Only)

How do I connect my new chip Reader?

PopcornMonkey — Fri, 21 Jul 2017 20:09:48 GMT

Re: How do I connect my new chip Reader?

George — Thu, 26 Jan 2017 00:30:11 GMT

You can connect your new contactless and chip reader wirelessly via Bluetooth Low Energy or by plugging the USB cable into the hardware hub on your Stand.

To connect your reader wirelessly:

Press and release your reader's button to turn it on.
Go into your device settings to ensure Bluetooth is turned on.
Open the Square app and tap the three lines, then Settings > Card Readers > Connect a Reader. (On an iOS device, you can tap Contactless + Chip Reader.
Press the reader's button for 3–6 seconds to put it into pairing mode.
Release the button as soon as you see the orange flashing lights. If the lights turn red, you've held the button too long and need to try again.
When your reader appears on the screen, tap it. That means it's paired. The reader will be listed as Ready in the app.

Have a look at the video tutorial below, and learn more in our Support Center: Set Up the Square Contactless + Chip Card Reader.

Connect via Bluetooth LE:

Connect via Square Stand:

If you're having trouble with your connection...

First, make sure you're using one a compatible device at http://square.com/compatibility.
Then, check that your device's iOS or Android operating system us up to date
Finally, confirm that you're running the latest version of the Square app.

This article has more troubleshooting tips: https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.

connect my Square reader +chip cards

thwinger — Thu, 31 Mar 2016 20:06:17 GMT

How do i connect my Square reader +chip cards to my iPhone plus 6?

Re: Need a code

echo — Thu, 31 Mar 2016 21:02:12 GMT

about me? I am trying to connect my new chip reader, getting it paired but then it doesnt connect. says reader not ready. what now?

Re: Need a code

George — Thu, 31 Mar 2016 21:14:17 GMT

Hi @echo and @thwinger, you guys have just about the same question as @PopcornMonkey. Please see the info above. If you're still having trouble, write back and we'll try to get your info sorted out.

Re: Need a code

thwinger — Thu, 31 Mar 2016 21:20:42 GMT

No that was not helpful at all. Escalate! I have the $29 model and an iPhone 6 Plus do they connect up and how?

Re: Need a code

George — Thu, 31 Mar 2016 21:31:42 GMT

@thwinger, Apologies. The chip card reader (https://squareup.com/shop/reader) plugs into the phone jack of your iPhone 6 Plus.

This Help Center article has info on how to get started with your reader: http://squ.re/1Ec94t4

How do I connect my new chip Reader?

Gagabev — Sat, 02 Apr 2016 20:54:09 GMT

We have a regular Square reader. Do we need an additional reader for chip cards?

Re: How do I connect my new chip Reader?

George — Sat, 02 Apr 2016 23:59:12 GMT

Hi @Gagabev, I've merged your message with this thread on connecting the new Square Reader (http://squ.re/1V6WMYG). This one is equipped to handle chip cards, so you don't need to get an additional one. If these tips don't help you out, write in and we'll try to get to the bottom of it.

how to set up the chip reader device

bchristie — Fri, 08 Apr 2016 04:04:02 GMT

how do you set up the chip reader device?

Re: how to set up the chip reader device

George — Mon, 11 Apr 2016 18:27:24 GMT

This thread should have the answer you're looking for. Please get in touch if you have other questions!

Re: any one else having issues today with getting connected?

eckoco — Mon, 11 Apr 2016 19:07:35 GMT

Yes, we have been having trouble with our chip reader since we received it. Recently (last week or so) we haven't been able to connect at all with it. (When I say connect I mean from the reader to our tablet). When it does connect, it drops after a short period of time. Our Mag reader works. I’ve tried everything I can think of to correct this issue, including uninstalling and re-installing the app several times. We are at a loss and frankly fed up with Square’s lack of support for Acer and Intel Chip set tablets in general. Thinking about dropping Square and going to a different processing Co. and or Bank (if they offer the service). Is there anyone out there experiencing the same problems? Any fixes?

Thanks STP

Re: any one else having issues today with getting connected?

nanticoke — Mon, 11 Apr 2016 19:10:24 GMT

I am having trobles as well and no phone contact available. Do you know how to reach bye phone?

Re: any one else having issues today with getting connected?

George — Mon, 11 Apr 2016 19:37:50 GMT

We have a number of troubleshooting tips at the top of this thread here, which should help out. Making sure your iPad remains awake, so the reader doesn't fall asleep, can help too. Sorry for the frustration.

Unable to pair with galaxy S4 tried all the fix topics

captjdl — Tue, 12 Apr 2016 21:53:21 GMT

Re: Unable to pair with galaxy S4 tried all the fix topics

George — Tue, 12 Apr 2016 22:19:19 GMT

I've merged your post with this thread. Can you take a look at the troubleshooting steps above?

If that doesn't work, you'll need to submit a warranty claim. This article explains the process: https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

Re: How do I connect my new chip Reader?

unhappy — Wed, 13 Apr 2016 17:17:53 GMT

This is my second chip reader that has quit reading after about 3 wks of use. I have had no choice but to swipe the cards. I am not a very happy customer right now.

Re: How do I connect my new chip Reader?

George — Wed, 13 Apr 2016 17:51:50 GMT

That sounds frustrating, @unhappy. Can you take a look at these troubleshooting tips? https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting

If nothing there works, then you'll need to submit a warranty claim.

Re: How do I connect my new chip Reader?

thedesertfrog — Thu, 14 Apr 2016 19:47:43 GMT

Same problems. I've done all the trouble shooting and it still doesn't work. I think I was able to take a total of 3 payments with it before it stopped staying paired. Now I need to look for another company.

Re: How do I connect my new chip Reader?

George — Thu, 14 Apr 2016 20:50:11 GMT

Sorry for the issues, @thedesertfrog. If you've tried all the troubleshooting tips and the reader still won't work, you'll need to submit a warranty claim: https://squareup.com/help/us/en/article/5148

(As an aside, we've found that keeping your iPad from sleeping can help prevent the reader from going to sleep and unpairing.)