thread Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader) in Archived Discussions (Read Only)

Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

laughteraid — Fri, 21 Jul 2017 20:02:05 GMT

Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

Re: Can't get a personal code / Can't get my Contactless + Chip Reader to stay connected on my Andro

CustomGifts4You — Fri, 01 Apr 2016 13:04:18 GMT

I just received my new reader and am having the same issue! Going to try to call someone today.

Problem connecting chip reader to phone. Problems with both iphone and android phones.

cfce — Fri, 01 Apr 2016 14:55:47 GMT

We continue to have problems with the new chip card reader. Says reader not ready - has happened with staff on their iphones as well as android phones. Had this problem a few months ago - then started working and now back to not working. Very frustrating!

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

George — Fri, 01 Apr 2016 16:51:20 GMT

Hi @laughteraid and @CustomGifts4You, let's try to get your contactless and chip readers back on track.

The first thing I'd recommend is that you ensure you're using a supported device (http://square.com/compatibility), that your device's software is up to date, and that you've downloaded the latest version of the Square app.

Once you've done that, try turning Bluetooth off and then on again. You may also want to force quit the Square app and reopen it, or turn your Android phone off and then back on again.

This full list of troubleshooting steps typically solves connection issues for our sellers: http://squ.re/1TcYWmp. If you're still having issues, get in touch and we'll put you in touch with someone on our Support team.

Re: Problem connecting chip reader to phone. Problems with both iphone and android phones.

George — Fri, 01 Apr 2016 21:49:02 GMT

Hi @cfce, sorry you're having issues. I've combined your message with this one, since it seems you're having similar issues. Please look at the verified answer above. If you're still having issues, we'll dig in further.

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

LEYRStore — Wed, 11 May 2016 05:54:31 GMT

I am having the same issue of the reader pairing up, but when the upgrade starts for the Contactless + Chip reader, it disconnects itself. I have tried everything in the Troubleshooting page for this device. I emailed Customer Service and they just copy-pasted the same information as the troubleshooting page.

At one time, I was able to keep it paired and download 22% of the update when I removed the "Localization" permissions for the App. However, I got a message in the App requesting for me to turn this on again and it disconnected the reader again at that point. I've tried it again and I'm unable to get it this far again.

Does anyone else have an idea of what else we can do?

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

LEYRStore — Wed, 11 May 2016 06:14:06 GMT

I forgot to mention that I'm using a Motorola Droid Turbo 2 with Android v.6.0. The latest version that I'm allowed to download in the Google Play Store for Square POS is v.4.40.2.

Please help!

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

GringoDave — Sat, 14 May 2016 14:21:06 GMT

I am having the same problem with my droid turbo 2. It will connect then disconnect, after that it show that the reader is unavailable. I have used this reader with the droid turbo with no problems, so I don't understand why it won't work with the turbo 2. I have also tried everything in the troubleshooting and nothing works. Please help!

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

jbartos — Tue, 07 Jun 2016 03:41:46 GMT

Same problem with my Droid Turbo 2. Can't pair it.

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

toyssamurai — Fri, 10 Jun 2016 17:34:41 GMT

Hmm, I thought the Square App cannot be used with Bluetooth on Android. Has that been changed?

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

Sean — Fri, 10 Jun 2016 20:36:22 GMT

@toyssamurai - It definitely works with bluetooth (BLE) technology. 🙃

@laughteraid @jbartos - Have you already had a chance to reach out and talk with a supporter? They'll walk through the troubleshooting steps, and then if they don't work, they'll walk you through a warranty exchange.

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

jbartos — Fri, 10 Jun 2016 21:02:46 GMT

I have had contact from support and have not yet had a successful pairing with Motorola Droid Turbo 2. I will try again and if it doesn't work will try another unit.

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

Sean — Fri, 10 Jun 2016 21:09:48 GMT

@jbartos - They'll be sure to get you taken care of! 👍

Is there a away to keep the new chip reader from powering off when docked and plugged in

Tattitude — Sat, 02 Jul 2016 17:02:17 GMT

We keep having to remove the chip reader from the dock and power it back on and wait for it to reconnect is there a way to change that.

Re: Is there a away to keep the new chip reader from powering off when docked and plugged in

Kelly — Sun, 03 Jul 2016 21:08:43 GMT

Check out George's tips above to help get you back on track!

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

rdks — Sun, 31 Jul 2016 04:00:47 GMT

curious.. i have the droid turbo 2 as well.. and have the same issue with the disconnecting after pairing..

Has there been a solution for this yet?

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

jbartos — Sun, 31 Jul 2016 04:55:44 GMT

I have not been able to get the unit to stay connected with the Turbo 2 and it is not usable. I have not talked to support yet, but plan to reach out soon.

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

Sean — Mon, 01 Aug 2016 20:20:55 GMT

@rdks @jbartos @GringoDave - It doesn't look like we have tested this device ourselves, so it isn't officially supported. This is probably why you're having issues. You can check out compatible devices here.

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

thekokko — Mon, 03 Oct 2016 02:49:08 GMT

Well thanks for your desire to help...After having wasted hours trying to pair with my moto x (6),, reinstalling, resetting, rebooting and been fooled by those few minutes connections.... I give up and return the reader and the base to best buy for a refund.

Too bad, i really liked the idea....

Re: Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

Sean — Tue, 04 Oct 2016 17:30:41 GMT

@thekokko - So sorry to hear about the trouble between your smartphone and our reader. Feel free to reach out directly if you'd like any other support.