thread Re: Accept swiped card payments offline is unavailable in Archived Discussions (Read Only)

Accept swiped card payments offline is unavailable

seller-brooklyn — Fri, 01 Apr 2016 22:32:54 GMT

accept swiped card payments offline is unavailable - anyone know why and when it will function?

Re: Accept swiped card payments offline is unavailable

Caty — Mon, 04 Apr 2016 21:20:13 GMT

Are you still having this issue @seller-brooklyn? I looked at our status page, and we didn't have any reported issues with Offline Mode. If you're still having trouble, let me know, and I'll work with our team to investigate. Thank you!

PS) In case others are interested, here are a few helpful tips for offline mode.

Re: Accept swiped card payments offline is unavailable

GamGlam — Tue, 28 Jun 2016 14:55:49 GMT

I have also had issues with Offline Mode. It occasionally says, "Offline Mode Unavailable." I have tried turning my phone off and restarting it, but that doesn't help either. Location is turned on. Offline Mode is turned on. It's so frustrating losing sales (and some big ones!) because some people are uncomfortable letting me write their credit card info down to enter later. Not to mention, it's irritating to pay the higher fee due to a problem with the app! Can someone please help?

Re: Accept swiped card payments offline is unavailable

EJ_ — Tue, 28 Jun 2016 14:54:40 GMT

@GamGlam Sorry to hear about the trouble.

That error message usually occurs when the device you're using had not been refreshed (with an Internet connection) in the previous 3-5 days.

Try toggling on/off your data connection or wifi connection.

Re: Accept swiped card payments offline is unavailable

GamGlam — Tue, 28 Jun 2016 14:58:02 GMT

My problem is when I'm in an area with no wifi, so I don't know how I could do that.

Re: Accept swiped card payments offline is unavailable

EJ_ — Tue, 28 Jun 2016 15:03:05 GMT

@GamGlam sorry for the confusion.

The refresh of your device key would need to occur prior to using Offline Mode for your payments.

Toggle your data connection when you're in an area with wifi or data before going to the area where you'll be accepting payments via Offline Mode.

Re: Accept swiped card payments offline is unavailable

GamGlam — Tue, 28 Jun 2016 15:24:37 GMT

I will try this. Thank you.