thread Re: How do you remove the www. from the business email? in Archived Discussions (Read Only)

How do you remove the www. from the business email?

courtney511 — Wed, 15 Sep 2021 17:34:35 GMT

I'm setting up our business email and it wants to use @www.address.com. Anyone else have this issue? None of the reps I've talked to know how to remove it.

Re: How do you remove the www. from the business email?

GourmetOnWheels — Wed, 15 Sep 2021 23:15:24 GMT

Is this for setting up your Square account?

René

Re: How do you remove the www. from the business email?

courtney511 — Mon, 13 Jun 2022 23:45:27 GMT

Still having this issue and no one knows how to fix it. This is just to set up a business email through square who partners with google business.

Re: How do you remove the www. from the business email?

Laurie_ — Wed, 15 Jun 2022 07:16:44 GMT

Hey @courtney511 thanks for reaching out and sorry to hear you're having difficulty setting up your email!

When setting up a Google Workspace email, we suggest following these steps to get started. Is there a particular point in this process where you find you're running into issues?

Additionally, are you able to confirm whether your current domain is hosted by Square, or a third-party provider, and have you been able to successfully connect this to Square Online?

The only other thing I can think of here is that potentially your Google Workspace account hasn't been fully enabled. While I'm unable to confirm the status of your Google Workspace account via a public platform, I would suggest reaching out to one of our Square Online specialists to ask whether this could be preventing you from using the email service.

You can reach the team at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday.

Let me know how you go here!