thread Re: Trying to set up an account... in Archived Discussions (Read Only)

I was unable to be verified for credit card processing. What can I do?

zignavisual — Mon, 26 Jun 2017 20:40:54 GMT

Hi, my company and I are new to US - came laste year. I have everything - LLC, EIN number, Bankaccount, SSN, permanet address etc - but can't register. System suggest me to try with previsus address/names - but for obivius reasons I dont have that. Please help

Re: Can't register

Hope — Wed, 13 Apr 2016 15:47:47 GMT

Im having a similar issue, its stating that my EIN does not match the info the IRS has on file. Which makes no sense. Yes Ive checked the number and name plenty of times. Im going straigh off the letter from the IRS!

Re: Can't register

George — Wed, 13 Apr 2016 17:20:21 GMT

Sorry for the trouble, @zignavisual and @Hope.

The questions you see while activating are populated by an identity verification system. I don't have access to the questions and I don't have a workaround for you. We're required by our banking partners to verify our customers' identity. If we're unable to verify your identity via this method, there's nothing more I can do.

Identity Verifications

alexasilva — Sat, 24 Jun 2017 01:32:43 GMT

I am trying to set up a Square account to be able to charge my customers. However, my identity is not being verified. I entered my most recent address, as well as my previous address, multiple phone numbers, etc. and it still will not let me go through. I researched a little bit online, and somebody said I have to have credit to sign up with Square. Is

this true? What can I do to be verified? Any help would be greatly appreciated.

Re: Identity Verifications

Russell — Mon, 26 Jun 2017 20:45:00 GMT

Hi @alexasilva - I'm sorry to see that you had trouble signing up for Square.

Unfortunately, there is not an alternative way to verify you for credit card processing. @George's post give some more detail on why the identity verification step is required.

I wish you luck with your business and sorry again for the trouble.

Account not accepting payments?

SarahCantuba — Sat, 11 Jan 2020 07:21:28 GMT

My account won’t accept credit card payments but all my information is correct what can I do to be accepted

Re: Account not accepting payments?

ashc — Sat, 11 Jan 2020 13:22:25 GMT

Hi @SarahCantuba! Welcome to the Community.

I moved your post to an existing thread about sign-up troubles.

There's really not more we can do to assist with this process but you can try these tips to see if they help you!

Can’t get their server to work to confirm my identity to get my site to take credit cards?

Crankcarvers — Mon, 27 Apr 2020 16:36:52 GMT

I can’t get their site to confirm my identity because it says can’t connect to server. And now I can’t get my store to except credit cards because their servers have an issue. Can anyone help me please

Re: Can’t get their server to work to confirm my identity to get my site to take credit cards

JustinC — Sat, 25 Apr 2020 18:04:34 GMT

Hi @Crankcarvers - Sounds like an internet issue. Are you trying to sign up on a mobile device through the app? If so, try switch to a computer if you can using Google Chrome for the browser.

If connected to WiFi, try resetting your router.

Re: Can’t get their server to work to confirm my identity to get my site to take credit cards

Crankcarvers — Sun, 26 Apr 2020 13:35:20 GMT

Hi Justin. Thanks for reaching out. I tried all of the suggestions. and no luck. I reached out to the IT department and they are trying to help too.

Re: Can’t get their server to work to confirm my identity to get my site to take credit cards

isabelle — Mon, 27 Apr 2020 16:35:20 GMT

Hey @Crankcarvers-

Thanks for reaching back out. Really sorry to hear about all this.

Was our Support Team able to find a resolution? If so, please feel free to share the solution or result back in this thread as it may be useful to other sellers.

Re: Can’t get their server to work to confirm my identity to get my site to take credit cards

Crankcarvers — Wed, 29 Apr 2020 16:07:23 GMT

No And I have been trying to get a hold of someone and support and no one has gotten back with me and I’ve been unable to sell my products online

Re: Can’t get their server to work to confirm my identity to get my site to take credit cards

isabelle — Wed, 29 Apr 2020 16:40:36 GMT

Hey @Crankcarvers-

I moved your post to an existing thread about sign-up troubles to prevent duplicates.

There's really not more we can do to assist with this process but you can try these tips to see if they help you!

I HAVE A SQUARE READER AND I CAN'T ACTIVATE TO TAKE PAYMENTS I ALREADY HAVE MY ACCOUNT

ROSIE-76 — Mon, 27 Jul 2020 20:46:58 GMT

I HAVE A SQUARE READER AND I CAN'T ACTIVATE TO TAKE PAYMENTS I ALREADY HAVE MY ACCOUNT

Re: I HAVE A SQUARE READER AND I CAN'T ACTIVATE TO TAKE PAYMENTS I ALREADY HAVE MY ACCOUNT

Tomsantiques — Mon, 27 Jul 2020 23:54:26 GMT

I am having the same problem. I received my reader today and cannot take a payment.

HELP!!

I would love to do a chat online with someone from the Square company but cannot find how to do that. Is this going to be too complicated for me?

Won’t accept my identity or let me try again

LLBlex — Sun, 09 Aug 2020 14:33:52 GMT

I have been trying to get this to work for MONTHS now. I bought the contactless chip reader off of amazon only to receive it and enter THE CORRECT information several times. I checked with my bank for the correct info and EVERYTHING. I am not getting help from ANYONE with square and I feel like I'm going to lose my mind. If anyone can give me any advice that would be great. It’s so dumb because I even entered my sin number. Like I don’t know what could possibly prove my identity more than that.

I brought A card reader but the app keeps saying I m not approved to accept card payments

BHLC20 — Sun, 09 Aug 2020 15:02:51 GMT

I brought the card reader from a retail store tried to set up the app but it keeps telling me I m not approved to accept card payment

Trying to set up an account...

Sherill — Thu, 20 Aug 2020 15:50:17 GMT

When trying to set up a Square account to accept credit card payments, it won't accept my personal identification as valid. My wife tried to get through the same thing and she eventually got locked out of ever having an account. How to get past this point and set up an account?

Thanks!

Sherill

Re: Trying to set up an account...

ashc — Fri, 21 Aug 2020 12:14:22 GMT

Hi @Sherill,

I moved your post to an existing thread for this.

Unfortunately there isn't anything further we can do as we cannot assist with the identity verification process or see what information is being inputted that doesn't match up.

You can try these tips from the Support Center but that's all I can advise.

Re: Trying to set up an account...

rynorye44 — Tue, 01 Sep 2020 21:18:58 GMT

At some point the answer can't always be, "there isn't anything further we can do." We are losing business and sales because Square won't activate credit card payment. I too entered everything correctly, connected my back account, etc., etc. We can't all be wrong on this. Just simply being able to talk to a live person would probably resolve these issues, but it's impossible to talk to a Square representative. Can you please offer a solution to your customers who keep the Square business going instead of telling us nothing?