thread Someone elses email is linked to my Visa card in Archived Discussions (Read Only)

Someone elses email is linked to my Visa card

angelom3 — Fri, 08 Apr 2016 14:33:53 GMT

I never had a Square account before today, I just made it to contact support.

This morning I purchases a coffee at a place that uses Square. The coffee shop contacted me shortly after that someone else got my receipt for my purchase.

I found an old email Square Receipt and clicked "Manage Preferences", it brought me to a page that shows my Visa card has someone email linked to it. THIS IS UNACCEPTABLE. I need to speak with a live human being to get this fixed right away.

Re: Someone elses email is linked to my Visa card

UrbanFoxtail — Thu, 11 Aug 2016 04:28:33 GMT

I hope they were able to help you. Square needs to authenticate emails better.

Tess

Re: Someone elses email is linked to my Visa card

Tom — Sat, 13 Aug 2016 20:58:12 GMT

Hello, thanks for flagging this and sorry for the confusion. If you're still having any issues with incorrect receipts, please don't hesitate to give us a call or send us an email. We'll make sure a team member gets this sorted out ASAP.