thread Re: Can not reset password. in Archived Discussions (Read Only)

Can not reset password.

KimWillis — Thu, 14 Apr 2016 14:29:51 GMT

Re: Can not reset password.

HillBunkerFarms — Thu, 14 Apr 2016 14:36:07 GMT

Same problem here. Tried via desktop browser and Android app. Every time it just returns me to the

Re: Can not reset password.

CD — Mon, 18 Apr 2016 20:12:24 GMT

was able to reset pwd by doing everything on my desktop computer (logging into Square.com and proceeding with pwd reset from there). Logging into Square from my Android cell phone, having it send a pwd reset email and proceeding with the reset pwd link from my desktop just sent me in a circle with the pwd reset

Re: Can not reset password.

airtechservices — Sat, 04 Jun 2016 16:56:06 GMT

Im having the same problem it has to be there servers, crappy support

Re: Can not reset password.

airtechservices — Sat, 04 Jun 2016 16:57:51 GMT

It has to be my mac just keeps spinning and apple says its on squares end.

Re: Can not reset password.

thrpstcheryl8 — Fri, 17 Mar 2017 13:38:54 GMT

There is no customer support from what I can tell thus far. Very frustrating!

Re: Can not reset password.

thrpstcheryl8 — Fri, 17 Mar 2017 13:39:46 GMT

Did you know your old PW? It is not letting me proceed since I cannot remember my old password....

Re: Can not reset password.

Spenser — Mon, 20 Mar 2017 01:15:52 GMT

Sorry I'm just seeing your post, @thrpstcheryl8. Were you able to get signed in? You can contact our Support team directly if you're still having trouble. Otherwise, let me know!

Re: Can not reset password.

Robyn1 — Tue, 04 Apr 2017 16:59:41 GMT

I have tried to log in with my pw...would not let me log in. Tried to reset my pw...would not let me do that. Tried multiple times and with desk top and with android phone. Tried to call and cannot get through without a customer code. Tried to get a customer code and can't. This sucks...if someone doesn't help me soon, we are switching to another app.

Re: Can not reset password.

EJ_ — Tue, 04 Apr 2017 17:05:28 GMT

@Robyn1 What exactly was preventing you from resetting your password? Were you getting an error message of some kind or were you having trouble with your security question?

I just tested this on my end and everything seems to be working and behaving as normal.

Re: Can not reset password.

Robyn1 — Tue, 04 Apr 2017 17:06:04 GMT

I just tried to reset my account and it says that my account does not exist. When I try to set up an account, it says an account already exists. When I try to log in, it says that i have to reset PW, but it won't let me reset my PW. Still no help from Square...No one will call me or return my e-mails. This is extremely frustrating.

Re: Can not reset password.

Robyn1 — Tue, 04 Apr 2017 17:07:00 GMT

It would not accept the answer to the security question. The answer to that question has never changed...so don't know what to do next.

Re: Can not reset password.

EJ_ — Tue, 04 Apr 2017 17:21:11 GMT

I'll have a team member reach out and respond to your email directly if they haven't done so already. Keep an eye out for their communication.

Re: Can not reset password.

Robyn1 — Tue, 04 Apr 2017 17:34:24 GMT

Ok...Just talked to technical support...they deleted my personal account that was giving me fits and I'm now just using my business account. They were able to help me out in just a few minutes. I appreciate their help.