thread Re: Network Error Message in Archived Discussions (Read Only)

What does the Network Error Message mean? I see it when I try to swipe a card

CC-Srlac — Tue, 05 Mar 2019 22:29:51 GMT

The title of this thread has been edited from the original: Network Error Message

I just purchased square last night and when going through the walk through I tried swiping a credit card and it kept responding with Network Error, try again later. I skipped the walk through and tried again with the same message showing up. I can manually type in the credit card though. Any suggestions?

Re: Network Error Message

psfern — Mon, 17 Oct 2016 19:14:51 GMT

I am having this trouble too. Did you get it figured out? Thanks!

Re: Network Error Message

EJ_ — Mon, 17 Oct 2016 19:30:06 GMT

@psfern This does sound a bit strange. Have you tried any troubleshooting? Try uninstalling and reinstalling the app to see if that helps.

Re: Network Error Message

Yummies — Mon, 04 Mar 2019 14:00:09 GMT

I did have the same thing, where a customer's card will go through easy and another onw will yell me with red banner,"Netwoek Error" I'm assuming either the card cannot be readable, or the card is declined, however, it will not all the time say network error for a declined card!

Re: Network Error Message

Helen — Tue, 05 Mar 2019 22:39:34 GMT

@Yummies Hmm that sounds strange.

Do you have a strong internet connection at the location where you take payments? Have you tried running through these troubleshooting steps for the Point of Sale app? (Or for the Register troubleshooting steps are here.)

When a card is declined the message you see in app is a bit different, it'll say 'Declined. Please use a different card.' (A full list of in-app messages for declined payments is in the Support Center.)