thread Re: Tipping option turns off while using Square Terminal in Archived Discussions (Read Only)

Every few minutes Square is automatically turning the option to tip off. Why?

spielmanbagels — Sat, 18 Sep 2021 17:11:35 GMT

Mid-morning, Square stopped offering customers the option to tip. I went into settings and turning tipping back on (I had not turned it off). A few minutes later, the option automatically turns off again. Can someone tell me how to fix this problem? It's exhausting.

Re: Every few minutes Square is automatically turning the option to tip off. Why?

Sarah3138 — Sat, 18 Sep 2021 17:22:39 GMT

My terminal keeps “resetting” itself as well. Keeps requiring log-in (which I have disabled) and is also requiring a signature (which we have turned off also). This keeps happening no matter how many times I reset my settings. I think the download this morning had a bug

Re: Every few minutes Square is automatically turning the option to tip off. Why?

Glynda4610 — Sat, 18 Sep 2021 17:25:30 GMT

This is happening to me also! We keep going in and turning tipping back on and then it turns off again

Re: Every few minutes Square is automatically turning the option to tip off. Why?

twentysixcafe — Sat, 18 Sep 2021 17:28:01 GMT

SAME HERE my God Square you just crippled our volume today and have slowed us down big time. There is a bug in the latest update and this needs fixed ASAP.

Re: Every few minutes Square is automatically turning the option to tip off. Why?

BernadetteA — Sat, 18 Sep 2021 17:32:34 GMT

Hey there! We are currently investigating issues with multiple services and systems being down. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.

Re: Every few minutes Square is automatically turning the option to tip off. Why?

Ruthfield — Sat, 18 Sep 2021 17:38:21 GMT

Having the same issue here. Not the only technical issue we've had with Square in the last month. Time for Clover, I guess

Re: Every few minutes Square is automatically turning the option to tip off. Why?

irmg — Sat, 18 Sep 2021 17:44:08 GMT

Every POS system has systemwide issues. Looking to support with the answers. Tips, Signatures, Payment types... many settings were changed but are also not sticking and causing some instability ie. resetting. Hope engineering fixes soon.

Re: Every few minutes Square is automatically turning the option to tip off. Why?

notgreatPOS — Sat, 18 Sep 2021 17:51:49 GMT

How do you manage to cost all of us so much business on a Saturday???? Who is going to make up all the tips our staff did not get today because your lousy software changed all of our settings???? This is just totally inexcusable.

Tipping option turns off while using Square Terminal

kmacmmurchy — Sat, 18 Sep 2021 18:02:00 GMT

Is anyone having issues with the Square Terminal turning the Tipping Option off on it's own? Just started this morning at all 5 of my stores. This has never happened before and it started around 11:00 am Mountain Time.

Re: Tipping option turns off while using Square Terminal

yuzuneko — Sat, 18 Sep 2021 19:05:47 GMT

We had the same issue with the Square register. The tip option was turned off automatically and other potions were turned on, etc. Just found there were some service issues.

Re: Tipping option turns off while using Square Terminal

wildroastcafe — Sat, 18 Sep 2021 19:10:59 GMT

Yes, this has happened twice today at our cafe (Sat, 9/18). Each time it started working again on its own.

*We are also experiencing ongoing issues with our Square point-of-sale, in general.

Re: Tipping option turns off while using Square Terminal

cfuller — Sat, 18 Sep 2021 19:18:17 GMT

This has been happening to us all day, as well. SQUARE any update?

Tipping Boxes on Printed Receipts

DonJante — Sat, 18 Sep 2021 19:37:26 GMT

Anyone experiencing the automatic Tipping Box on the receipts are not functioning anymore?

Re: Tipping Boxes on Printed Receipts

Louisesplace — Sat, 18 Sep 2021 20:20:19 GMT

Yes! My receipt setting changed every 5 minutes today even after I reset them. First no paper receipt. Then no tips on receipts. And then pass codes disappeared for the areas I have blocked off. No idea why.

Re: Every few minutes Square is automatically turning the option to tip off. Why?

BernadetteA — Sat, 18 Sep 2021 20:28:09 GMT

I'm very sorry you all experienced this issue today. We are still monitoring to make sure the issue is resolved, but it does look everything should be resolved. Is anyone still having trouble from your end?

Re: Every few minutes Square is automatically turning the option to tip off. Why?

silofood — Sat, 18 Sep 2021 20:32:51 GMT

We too are having this issue today. First it would not let us log in. It also got rid of our hours and is not not consistangly allowing for tips ;(

Re: Every few minutes Square is automatically turning the option to tip off. Why?

Riseanddine785 — Sat, 18 Sep 2021 22:44:54 GMT

Mine has a 10-20 second delay with every item touched, keypad turns black at times, and other times it just keeps restarting on it's own. Lost a lot of money today and probably some customers

Re: Every few minutes Square is automatically turning the option to tip off. Why?

Riseanddine785 — Sat, 18 Sep 2021 22:46:28 GMT

I am

Re: Every few minutes Square is automatically turning the option to tip off. Why?

BernadetteA — Sat, 18 Sep 2021 23:00:27 GMT

I'm sorry to hear, @Riseanddine785 What device are you using?

Re: Every few minutes Square is automatically turning the option to tip off. Why?

PCV — Sat, 18 Sep 2021 23:35:59 GMT

Tipping issue resolved.. but now it won't connect to the printer or chip reader. tried re-starting to no avail. this is as of 7:35PM eastern time... so right now, we don't have the ability to print any bills/receipts.