thread Re: I changed the password and now cannot log into on my mobile device in Archived Discussions (Read Only)

Forgotten Password

BRG — Tue, 26 Apr 2016 18:08:54 GMT

I changed the password and now cannot log into on my mobile device

We only use our mobile devices to place charges. We changed the password and not cannot log on from the mobile device.

We can from oour pc.

George — Tue, 26 Apr 2016 18:08:22 GMT

If you can't log-into your mobile device itself, you'll need to work with your device's manufacturer to remedy that. Here are Apple's instructions: https://support.apple.com/en-us/HT204306 And here are instructions for an Android device: http://visihow.com/Recover_Android_Device_in_case_of_Forgot_password/pattern_unlock_an_Android_device

Hope that gets you back on your feet!

Style — Sat, 25 Feb 2017 16:50:07 GMT

Once I go to forgot password it take me to my email then I click the button but it never takes me to reset it

Spenser — Mon, 27 Feb 2017 19:33:14 GMT

Sorry to hear that, @Style, I'll follow up with you at your account email address shortly. Keep an eye out!