https://community.squareup.com/t5/Archived-Discussions-Read-Only/Reader-issue/m-p/3330#M90428 <P>Sorry for the frustration!</P> <P>&nbsp;</P> <P>If you're having trouble with your contactless and chip reader connection...&nbsp;</P> <UL> <LI>First, make sure you're using one of the compatible devices (<A href="http://square.com/compatibility%29" target="_blank">http://square.com/compatibility)</A></LI> <LI>Then, check that your device's iOS or Android operating system us up to date</LI> <LI>Finally, confirm that you're running the latest version of the <A href="https://squareup.com/help/en-us/article/4982" target="_self">Square app</A>.</LI> </UL> <P>This article has more troubleshooting tips: <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting</A>. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.</P> Tue, 03 May 2016 17:25:38 GMT George 2016-05-03T17:25:38Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Reader-issue/m-p/3311#M90427 <P>Why did my reader quit working? Connection is displayed, but nothing happens.</P> Tue, 03 May 2016 16:50:38 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Reader-issue/m-p/3311#M90427 bandbox1 2016-05-03T16:50:38Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Reader-issue/m-p/3330#M90428 <P>Sorry for the frustration!</P> <P>&nbsp;</P> <P>If you're having trouble with your contactless and chip reader connection...&nbsp;</P> <UL> <LI>First, make sure you're using one of the compatible devices (<A href="http://square.com/compatibility%29" target="_blank">http://square.com/compatibility)</A></LI> <LI>Then, check that your device's iOS or Android operating system us up to date</LI> <LI>Finally, confirm that you're running the latest version of the <A href="https://squareup.com/help/en-us/article/4982" target="_self">Square app</A>.</LI> </UL> <P>This article has more troubleshooting tips: <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting</A>. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.</P> Tue, 03 May 2016 17:25:38 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Reader-issue/m-p/3330#M90428 George 2016-05-03T17:25:38Z