thread Re: Manual input... getting invalid location decline. Help! in Archived Discussions (Read Only)

What does the "Invalid location" error mean? Is it because I'm outside the US?

Mgmedlin — Tue, 13 Dec 2016 00:25:19 GMT

I am traveling out of the US. I need to key in a sale but it is erroring out saying "invalid location"
Is this because I am out of the US or because the zip code is invalid?

Re: "Invalid location"

George — Tue, 13 Dec 2016 00:25:57 GMT

Great question. You are only permitted to accept payments within your country of activation so if you created your account in the U.S., you will need to be physically located in the U.S. To process payments.

You can run the sale when you're back on U.S. soil, or have someone back in the states manually enter it for you.

Re: "Invalid location"

CBPP — Thu, 05 May 2016 01:25:40 GMT

Same thing happened to me. My business is in a valid location but I am traveling and got this error. Disappointed!

Re: "Invalid location"

George — Thu, 05 May 2016 16:37:55 GMT

Sorry for the trouble. Our agreements with the card networks stipulate that transactions take place in locations where we support payments processing.

How can I charge Square when I'm n another country?

dinahbk12 — Tue, 07 Jun 2016 04:23:55 GMT

How can I charge my Square if I am n another country. It says invalid location.

Re: How can I charge Square when I'm n another country?

DA — Fri, 17 Jun 2016 10:52:26 GMT

I'm having same problem. I tried using a vpn in the USA but it still says 'invalid location'. Anyone know how to get around this?

Re: How can I charge Square when I'm n another country?

Sean — Fri, 17 Jun 2016 16:49:03 GMT

@DA - Please see George's response above. Thanks!

Square wont work in Canada???

Troy — Fri, 08 Jul 2016 00:44:29 GMT

I am a Washington state based business but I am currently in Canada. I am trying to process a payment from a client on an outstanding past due balance but it is not allowing me to do so.

I encountered this issue before in march when I was traveling in Canada.

Why can I not process my customers payments simply because I am in Canada at the time I recieve the authorization to do so.

use square in foreign country

willr — Thu, 14 Jul 2016 23:06:54 GMT

i'm a USA resident but in Canada and can't get my square to accept a credit card (Canadian account) either swipe or manual. What's needed?

Invalid location

TheBrown — Sat, 16 Jul 2016 01:35:44 GMT

Declined error

payment not approved

invalid location

we are a US vendor in Vancouver, Canada

it worked the first time and now we keep getting that error

any one else run into this problem?

talk soon

Im in Vietnam and would liketo use Square I

johanna — Mon, 18 Jul 2016 06:54:59 GMT

I cant even sign in as the phone on my account is not the one I use here help!

Getting a 'declined invalid location' message. Curing in Canada

pots — Tue, 19 Jul 2016 11:42:30 GMT

Getting 'delcined invalid location' message. Currently in Canada

Re: Getting a 'declined invalid location' message. Curing in Canada

Kelly — Tue, 19 Jul 2016 15:25:17 GMT

@pots Check out George's answer above for more information.

Re: Im in Vietnam and would liketo use Square I

Kelly — Tue, 19 Jul 2016 18:29:07 GMT

@johanna Check out George's answer above for more info.

Seeing this message..."Declined. Payment not approved. Invalid Location... on tablet. Why?

JanG-Mc — Wed, 20 Jul 2016 04:02:57 GMT

We're trying to find an affordable small Android tablet that will support Square Register, especially offline payments. All so far will swipe cards and accept online payments just fine, but swipes in offline mode are "Declined. Payment not approved. Invalid Location."

Never get this issue on our Android phones. Why does this happen?

(Must use offline mode fairly often, and insist on Android operating system!)

Re: Seeing this message..."Declined. Payment not approved. Invalid Location... on tablet. Why?

Kelly — Wed, 20 Jul 2016 15:51:48 GMT

Hi @JanG-Mc, check out the information above for help!

Re: "Invalid location"

DrPhibes — Wed, 28 Sep 2016 01:08:12 GMT

You have got to be **bleep**t'n me. I have just moved to Thailand 6 wks ago where I am living for 9 mo out of the year. Three months back in the US to work my tax business (late Jan - April), then back to Thailand. How am I supposed to process the CC's of my clients who pay late or who are on extension! Please let me know as it is critical to my business. Is there a way to re-activate in Thailand and then re-activate again when I'm in the US?

Re: "Invalid location"

EJ_ — Wed, 28 Sep 2016 17:17:27 GMT

@DrPhibes Unfortunately you cannot process card payments outside of the country that you activated your Square Account in.

In regards to re-activating in Thailand, we currently only support card processing in the US, JP, CA, and AU.

You might need to have a business partner who is located in the US help with the customers who pay late.

Re: "Invalid location"

tekmiss — Thu, 29 Sep 2016 18:28:53 GMT

I agree! I am now in Canada - I bought the chip reader just for a conference in Canada - I had no idea.

Re: "Invalid location"

MOM — Sat, 08 Oct 2016 18:17:51 GMT

I appreciate knowing this & feared that was the case. Any recommendations for a similar processing company that I can use outside of the US, or, can I use a dofferent email, same bank & open a different square account? Thanks!