thread Re: Swipe card- nothing happens in Archived Discussions (Read Only)

Swipe card- nothing happens

sammierae61 — Fri, 06 May 2016 12:34:26 GMT

I can enter the credit card number, etc, and the charge gets accepted. But when I swipe the same card, nothing happens. I cannot find any help for this problem on the Square website. Can anyone help troubleshoot this?

Re: Swipe card- nothing happens

Safeblasting — Fri, 06 May 2016 17:32:48 GMT

I had the same problem. It turned out the reader was not inserted all the way. Push it in until it clicks and holds fast in place. If it feels loose, it is not making the proper connection.

Re: Swipe card- nothing happens

George — Fri, 06 May 2016 18:08:36 GMT

Sorry for the trouble here. The advice from @Safeblasting is terrific.

For more troubleshooting tips, see our support article: https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting