thread Re: Server Error on iOS app in Archived Discussions (Read Only)

Server Error on iOS app

HiFLO — Mon, 09 May 2016 20:45:57 GMT

I open app > Customers > All Customers > [select customer] = I get "Server Error Square's having server issues, please try again later." This has been happening for over 2 weeks. I click OK and I'm able to see my customers details.

I'm using V 4.40

Re: Server Error on iOS app

Caty — Mon, 09 May 2016 21:52:14 GMT

That doesn't sound right! Let me do some investigating and I'll get back to you shortly. Thanks for reporting!

Re: Server Error on iOS app

HiFLO — Tue, 10 May 2016 19:06:05 GMT

Hi Caty, did you find anything?

Re: Server Error on iOS app

Caty — Tue, 10 May 2016 21:53:01 GMT

Thanks for the ping! I've tried to reproduce with a few people over here but have been unsuccessful. We did submit a ticket to our engineering team, and I'm waiting to hear more. Can you share which device you're having this issue with, and what version of the OS you're running?

Re: Server Error on iOS app

HiFLO — Tue, 10 May 2016 22:34:51 GMT

iPhone 6S Plus, iOS 9.3.1

Thanks

Re: Server Error on iOS app

Caty — Wed, 11 May 2016 00:51:19 GMT

Thank you! I'll follow up just as soon as I've heard from them.

Re: Server Error on iOS app

Caty — Thu, 12 May 2016 16:25:56 GMT

FYI - we're still waiting for updates from the team. Sorry this is taking so long to sort out!

Re: Server Error on iOS app

Caty — Tue, 07 Jun 2016 23:22:54 GMT

Hi @HiFLO - We've updated the app a couple of times since you first posted. Are you still having this issue? Please let me know!