thread Re: Hide Item in Register or move to "phantom" location? in Archived Discussions (Read Only)

Is there a way to temporarily deactivate a particular item?

Cathyd — Thu, 27 Jul 2017 11:15:37 GMT

Is there a way to temporarily deactivate a particular item? I would like to remove it from the list of items so it doesn't get used in error but I don't want to lose the historical sales information, and the item will be used again at a later date.

Thanks for any insight!

Re: Item maintenance

ryanh — Mon, 12 Feb 2018 18:31:23 GMT

Edit: This is now possible. Just go to Dashboard and disable the item at every location. It will not show up on POS at any location, but it will still be on the Dashboard for you to re-enable later.

Unfortunately at this time there isn't a way to disable an item at all locations, it has to be enabled in at least one location. I've put this feature on our todo list but it may be a while before it gets released. If you want, you could create a new location in the settings and enable the items in that location and disable them at your real locations.

By the way, even if you delete the item, you won't lose the historical sales information.

Brewery: Hide rotating beers without deleting them?

WoodenLegs — Wed, 25 Nov 2020 18:56:39 GMT

This reply was created from merging an existing thread: Brewery: Hide rotating beers without deleting them?

We are a brewery and restaurant that has a highly rotating selection of beers. It is important for us to be able to have the proper name of the beer and the picture in the Register app. But as the year goes on, we begin to build a large number of items that are no longer seasonally available. Because it is imporant to us to still be able to see historic data on those items and the fact that many of them will be back at a later time that year, we do not want to delete them. But the screen becomes unmanagemble if there are too many old items to sort through when the server is looking for what the customer has ordered. Is there a way to hide the item from being displayed in the Register app but still exsists on the back end? Or as a work around, Is there a way to move the item to a "phantom" location so that it does not appear as an option in the Register app?

Re: Hide Item in Register or move to "phantom" location?

feedbucket — Tue, 25 Oct 2016 18:05:35 GMT

make a category that says Current or some other title you like and only assign the current beers to that category.

Re: Hide Item in Register or move to "phantom" location?

Sean — Fri, 05 Jun 2020 23:39:04 GMT

@feedbucket - Thanks for taking the time to share your workaround!

@WoodenLegs - Welcome to the Seller Community, and kudos on your first! 🎖 We're happy to have you!

As for your question, I do have an alternate suggestion. While we don't have a "hide" feature per se, I do have a suggestion. If you head to the Items tab of your Square Dashboard, and then locate the Item you'd like to hide - you can deselect the location where it is available. Don't forget to save your changes afterward.

This should do the trick, if not, please let me know!

Re: Hide Item in Register or move to "phantom" location?

feedbucket — Thu, 03 Nov 2016 15:04:34 GMT

My dashboard does not show location. Only item and category.

Re: Hide Item in Register or move to "phantom" location?

Tom — Sat, 05 Nov 2016 21:39:24 GMT

Hey @feedbucket, thanks for pointing that out. You're correct: if you aren't using the location management feature, your online Square Dashboard won't show the "Locations" field. Hope that helps clear things up!

Can I make an inventory Item temporarily inactive?

Tricia1 — Wed, 25 Nov 2020 18:16:01 GMT

This reply was created from merging an existing thread: Can I make an inventory Item temporarily inactive?

Is there a way to make an inventory "inactive", with the option of making it active again later? I saw this question a year ago and the answer was basically NO, but hoping that has changed? I have a constantly changing list of wines and beers, and other items also. I would like to make them disappear from Inventory searches for my employees, but not have to re-enter the item each time it reappears in my inventory. Also, would like to retain historical data for inventory items.

Re: Can I make an inventory Item temporarily inactive?

Chad — Sun, 28 May 2017 23:20:20 GMT

Hey @Tricia1, welcome to the Seller Community!

I can certainly help with this. 😀 You can remove an item from your location using your Square Dashboard.This will keep the item in your inventory, but it won't show on the Point of Sale App. The steps are easy, head to the items section of your Square Dashboard:

Click on the desired item so you can edit it.

Click on the Locations tab.

Then un-check all locations and hit save.

I believe that viewing historical inventory is currently a feature request we're looking into. @Kpay could you confirm that this a feature request?

Re: Can I make an inventory Item temporarily inactive?

Kpay — Tue, 30 May 2017 17:43:34 GMT

@Chad Yep, this is a feature request and we'll make sure to include @Tricia1's thoughts when we talk to the product team. Thanks for posting @Tricia1!

Can I hide or deactivate categories/items?

exlpa — Sun, 18 Jun 2017 19:43:17 GMT

Hello - I use Square for a school parent association. Once a year we hold a Fireworks Booth and one of our board members accesses our Square account via their smartphone Point of Sale app. The rest of the year we also use Square for an online store to sell logo wear and other items but during this Fireworks Booth we would like ONLY the Fireworks category to show up on the smartphone app. Is there a way to hide everything else temporarily so ONLY that one category shows? There are many fireworks items and it is quite cumbersome to have to scroll through them all plus our regular items when we aren't using them this time of year. Or is our only option to delete everything else and re-add them when the school year starts? Thanks. We ONLY need to be able to access via smart phone, not using online store this time of year. Thanks.

Is there a way to archive items to clean the item list?

yptdc — Mon, 19 Jun 2017 16:36:12 GMT

We have a number of items that we do not use every year but do occasionally come back into stock in following years. Is there a way to archive items for a period of time in order to clean up the item list? The only option I see now is to delete items.

Re: Can I hide or deactivate categories/items?

Helen — Mon, 19 Jun 2017 23:32:04 GMT

Welcome to the Seller Community @exipa! 😀

At this time it's not possible to hide category or item but I'm moving your post here so that you can see Sean's suggested workaround above!

It's important to note that you would need to set up a new location to follow the steps above. For example, you could create a new location called 'Fireworks booth'.

With this feature your board member will also be able to sign into that specific location on his smartphone, and he'll only see the items he needs to see!

Please note, if you create a new location you can deactivate it but you won't be able to delete it.

Check out this Support Center article for more info about managing multiple locations with Square.

I hope this is helpful but let me know if you have any other questions!

Re: Is there a way to archive items to clean the item list?

Helen — Tue, 20 Jun 2017 23:30:02 GMT

Hello and welcome to the Seller Community @yptdc!

There isn't away to archive items but I've moved your post to this thread so that you can read about the current workarounds above.

I'll also share your request for a way to archive items with our Product Team. Read more about feature requests and the Seller Community here.

If you have any other questions let me know or feel free to start a new thread!

Re: Item maintenance

HammersandNails — Tue, 19 Dec 2017 19:27:12 GMT

The square website does not let me update the debit card info.

Re: Item maintenance

katieand — Wed, 20 Dec 2017 18:25:01 GMT

Hi @HammersandNails - Can you share a little more about the trouble you're having? Where are you having trouble updating your debit card info? In the Dashboard?

If you're trying to update your debit card for instant deposit, you'll have to do some from the POS app. Here are some instructions.

Re: Item maintenance

steamboatdays — Mon, 12 Feb 2018 18:10:55 GMT

I too would love to see the ability to deactivate/reactivate items. It's a real pain to have to delete and re-setup items for EVERY event. Sometimes I don't need certain items at sales events, but I don't want to confuse the cashiers by leaving irrelevant items on the menu. And I don't always remember to re-add them when I do need them, causing even further problems for cashiers. It really is a MUST-HAVE FEATURE. Sooner than later is always better.

Re: Item maintenance

ryanh — Mon, 12 Feb 2018 18:30:20 GMT

This is now possible. Just go to Dashboard and disable the item at every location. It will not show up on POS at any location, but it will still be on the Dashboard for you to re-enable later.

Re: Item maintenance

Pack776 — Fri, 31 Aug 2018 03:16:02 GMT

I cannot find where you disable an item

Re: Item maintenance

Pack776 — Fri, 31 Aug 2018 03:20:15 GMT

I might have figured it out, I was looking for somethign that said "disabel", instead I'm unchecking a location box.

Another question along this line, if I know that I will NEVER be able to sell an item again, would it better to delete it? If I understand correctly, I would still have historical data but I wouldn't have clutter of items that will never be sold again - for example, I sell a lot of admission to an event. No one can buy an event in the past. Would it be better to delete that item?