thread Why didn't my customer see the option to get an email receipt? in Archived Discussions (Read Only)

Why didn't my customer see the option to get an email receipt?

loganhornung — Tue, 03 Jul 2018 01:15:03 GMT

Can I still access the sale to issue a rcpt to the customer? This is the first time that the option wasn't made

Re: For some reason the charge confirmation did not option an email receipt to the customer, why?

Kelly — Thu, 19 May 2016 21:03:41 GMT

It sounds like your Register may have sent an automatic receipt. Automatic receipts are sent if a customer has previously entered their email to receive receipts from a merchant using Square, they're automatically subscribed to receive receipts at this email for all subsequent purchases from all Square merchants. Because this happens automatically, you wont be prompted to send a receipt.

And yes! You can always resend a receipt to your customer. To resend a receipt from your Dashboard:

# Sign in and click Sales > Transactions
# Use the date selector tool to locate a payment.
# Click on the payment> Send Receipt.

To resend a receipt from the app:

# Tap the three horizontal lines in the navigation bar> Activity.
# Locate and tap the payment> Issue Receipt.

Re: For some reason the charge confirmation did not option an email receipt to the customer, why?

kgarland80 — Tue, 24 May 2016 00:28:49 GMT

Is it possible to turn off the automatic receipts option? It seems that once you enter an email you don't receive any options on future transactions. How do I remove the automatic option?

Re: For some reason the charge confirmation did not option an email receipt to the customer, why?

Kelly — Wed, 25 May 2016 17:12:16 GMT

@kgarland80 Our Support Team can disable automatic receipts on your account, check out this thread for instructions on getting in contact with us.

Re: For some reason the charge confirmation did not option an email receipt to the customer, why?

SecondChance — Sat, 30 Jun 2018 15:45:47 GMT

We would like to turn off all auto-receipts as well, but when I followed the thread to do so, I got an error. Would you be able to help our shop turn this option off, so that the receipt screen always comes up?

Re: For some reason the charge confirmation did not option an email receipt to the customer, why?

Helen — Tue, 03 Jul 2018 00:16:52 GMT

Hello @SecondChance. I've just escalated your request to a member of our CS team. They'll email you to confirm when the automatic receipts option has been turned off on your Square account. Thanks for your patience!