thread Re: Contactless & Chip Reader update hang in Archived Discussions (Read Only)

Contactless & Chip Reader update hang

Squalo — Fri, 03 Jun 2016 00:31:52 GMT

I wanted to attach my C&C Reader to a new phone, so I thought I'd make sure it was diconnected/forgotten from my old phone (partly because I will be retiring the old phone), and it needed to update.

It got to 27% then hung, despite having a good, solid wifi signal.

I went through all the troubleshooting steps and now the notification panel simply says "Square Reader Updating" and never progresses.

The other thing I noticed is when I reboot/reattach the reader, the notification in the register app says the reader is charging, even if it's not connected to a charger.

Re: Contactless & Chip Reader update hang

Squalo — Fri, 03 Jun 2016 02:52:32 GMT

So, this inexplicably fixed itself.

After posting previously, I let the reader sit attached to my phone, attempting to update. I checked it every so oftento see if it were still doing something.

After about an hour, I had to eave the house, so I grabbed the devices to keep an eye on, and it was still in the same sad situation when I left.

Half an hour later, I check and the notification is gone, so something happened?

I check the Register app and the reader is disconnected. I turn it back on, and once connected it goes back to updating.

Except it actually progresses and finishes.

Weirdness, but it seems to be solved.

Re: Contactless & Chip Reader update hang

tawilson — Fri, 30 Sep 2016 17:16:10 GMT

I had the same issue. Come to find out my new phone was unable to update the software on the reader. So I used my tablet to update reader software and then connected it to my phone and it works just fine. Hope this helps.