thread Re: Option to print a receipt unavailable with some credit card sales in Archived Discussions (Read Only)

What could cause the option to print a receipt to become unavailable?

JandDRockinWW — Fri, 21 Jul 2017 20:14:54 GMT

Sunday, for some reason if a customer paid with a credit card (especially one that we needed to use the chip reader) the option to print a reciept/ticket was not availble. It wasn't an issue on every order but it was a issue more than just once. This is a new setup and has only been used about 3 weeks which this was the first time we have had this issue. Would anyone know what would be causing this problem? Thanks!

Re: Option to print a receipt unavailable with some credit card sales

VanKalkerFarms — Mon, 06 Jun 2016 19:13:44 GMT

If they have a email address already in Square's system from a previous square transaction It may bypass the receipt screen after the sale completes. You can go into activity and pull up that transaction and then select send receipt and it will bring up the option to enter phone number/ email address/ print reciept.

Re: Option to print a receipt unavailable with some credit card sales

JandDRockinWW — Mon, 06 Jun 2016 19:53:05 GMT

Thanks for the response.

The problem with this is, we are utilizing the reciepts as kitchen tickets too. So if it fails to print, this causes a problem. Is there anyway to force it to always allow you to print (that is, if that is the case)?

Re: Option to print a receipt unavailable with some credit card sales

VanKalkerFarms — Tue, 07 Jun 2016 13:21:11 GMT

there is a setting that automatically prints reciepts. It's under settings / printers then there is a Automatically print receipt option.