thread Re: Why is my square reader not loading? in Archived Discussions (Read Only)

Why is my square reader not loading?

JackieA — Wed, 08 Jun 2016 01:11:35 GMT

I have not used my square reader for approximately six months. I am wanting to use it now and it will not load

Any suggestions?

Re: Why is my square reader not loading?

VanKalkerFarms — Thu, 09 Jun 2016 06:15:50 GMT

Which reader do you have? Do you have the latest Square update on your device? By saying "not loading," do you mean the device doesn't recognize that the reader is plugged in?

Re: Why is my square reader not loading?

Sean — Fri, 10 Jun 2016 21:48:19 GMT

@VanKalkerFarms - Appreciate your help!

@JackieA - Sorry to hear about your reader. Please check out these tips. They should get you back up and running in a jiffy!

Re: Why is my square reader not loading?

Kingceasear — Mon, 24 Apr 2017 19:23:18 GMT

I have never loaded an update.

Re: Why is my square reader not loading?

Ingrid — Fri, 31 Aug 2018 12:57:21 GMT

The Square app only shows continuous "loading" and will not open.

Re: Why is my square reader not loading?

Helen — Fri, 31 Aug 2018 15:00:11 GMT

Hey Ingrid! These troubleshooting steps usually resolve the issue you're describing.

If you still can't open the app can you let me know what device you're using, as well as the version of Android or iOS software running on your device?

Re: Why is my square reader not loading?

Meena32 — Thu, 01 Nov 2018 19:53:38 GMT

I am using for the first time my iPad and bought a new reader so it easy to slide the charge cards. On iPhone it was a bit hard to slide the cards. I clicked on the icon but it just keep loading and loading.
[Personal Information Redacted]

Re: Why is my square reader not loading?

Chad — Thu, 01 Nov 2018 19:58:14 GMT

Hello @Meena32!

That sounds really weird, did you purchase our Square Chip Card Reader? Also did you run into this loading issue on your iPhone and iPad?