thread Re: chip reader won't connect in Archived Discussions (Read Only)

chip reader won't connect

gypsysoapshack — Thu, 09 Jun 2016 17:58:11 GMT

I have an RCA 10 Viking Pro android tablet that is supposed to be compatible with all your readers (except stand) but when I plug it in the app recognises it but says it cannot connect to it.

Re: chip reader won't connect

VanKalkerFarms — Fri, 10 Jun 2016 05:02:29 GMT

Have you tried these tips? When I've had problems conneccting, it's been a charging issue. There are certainly other options though.

https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting

Re: chip reader won't connect

ThierrLRC — Fri, 10 Jun 2016 21:24:27 GMT

We often solve connection problem by clicking the "forget this reader" then starting from scratch as if it was really a different reader. Hope this helps, good luck.

Thierry

Re: chip reader won't connect

RaptorPhoto — Tue, 06 Feb 2018 05:39:05 GMT

I had been having a similar issue with mine after a phone update. Turns out, the phone now restricts the volume when something gets plugged into the headset jack, for hearing protection. After connecting the reader, I have to press and hold the up volume button repeatedly to override this, and then the reader connects.

Re: chip reader won't connect

Chad — Wed, 07 Feb 2018 00:25:04 GMT

Thanks for that awesome tip @RaptorPhoto! 🙂

Developer Options disables but still won't connect

Kplanet — Mon, 25 Nov 2019 19:37:24 GMT

I'm using a Huawei Mate P20 Pro. I have developer options switched off but square won't connect.

My phone is listed as compatible any ideas?

Re: Developer Options disables but still won't connect

ashc — Tue, 26 Nov 2019 19:18:31 GMT

Hey @Kplanet! Welcome to the Community.

I moved your post to an existing thread in the Community with some troubleshooting tips.

Check out @VanKalkerFarms best answer on page 1 to try those tips and let us know if that gets it going.