thread Re: i get this error - help in Archived Discussions (Read Only)

i get this error - help

candrlawncare — Mon, 13 Jun 2016 01:25:34 GMT

This ID has already been used. Please enter a different ID.

Re: i get this error - help

VanKalkerFarms — Mon, 13 Jun 2016 05:30:34 GMT

When do you get the error? Are you trying to sign up for an account?

Re: i get this error - help

thehelpdesksf — Sat, 30 Jul 2016 03:20:46 GMT

I have the same error creating invoices.

Re: i get this error - help

thehelpdesksf — Sat, 30 Jul 2016 03:21:19 GMT

Can't do anything.

Re: i get this error - help

beckersuz — Fri, 05 Aug 2016 22:53:13 GMT

I get the same error on occasion in the middle of doing invoices. What ID is it referring to? I am completely halted from creating invoices at the moment. Tried restarting, logging out/in again, waiting an hour or so, still stuck. This seems like a bug.

Re: i get this error - help

dakotaharvest — Sat, 06 Aug 2016 11:01:45 GMT

Each invoice needs a unique number. Perhaps the number is getting duplicated somehow?

Re: i get this error - help

westlevypr — Mon, 22 Aug 2016 23:15:19 GMT

I have been having the exact same issue and sent to support has anyone heard back regarding this? It's with multiple clients and I also have heard that two clients that use square are having the same problem too? Thanks

Re: i get this error - help

EJ_ — Wed, 24 Aug 2016 21:27:56 GMT

@westlevypr See @dakotaharvest response above, as that is correct.

You'll need to make sure you don't have any previously sent invoices or drafts that have the same Invoice ID as the current invoice that you're trying to send.

See the image below, as the red box indicates where the Invoice ID is located:

Re: i get this error - help

pinecrestmktg — Mon, 05 Dec 2016 13:43:35 GMT

I got the same error- the invoice number was 000346, I changed it to 000347 and it worked. I do a search for 000346 and nothing pops up, no invoice. So it must be a glitch in their system.

But I too was halted from sending invoices. Just all of a sudden, it gave me that error message. This seems to fix it, until they do at least.

Re: i get this error - help

Sean — Mon, 05 Dec 2016 18:54:01 GMT

@pinecrestmktg - Thanks for taking the time to share your experience. After taking a look at your account, I wasn't able to replicate the issue (in fact I found an invoice ID with 000346). Are you certain that your filter is turned on for all invoice statuses (including overdue)? Here's a screenshot of those settings:

Re: i get this error - help

pinecrestmktg — Mon, 05 Dec 2016 18:59:25 GMT

Yes, they were all checked.

Re: i get this error - help

Sean — Mon, 05 Dec 2016 19:02:44 GMT

@pinecrestmktg - Weird. Want to check again? I just spotted the 000346 invoice. 🙂

Re: i get this error - help

pinecrestmktg — Mon, 05 Dec 2016 19:44:37 GMT

There has to be a glitch. I just set up an invoice for a customer, Gina. I have her in the system.

(1) I tried to send an invoice from my computer, got the error message that the ID was taken again (000357). But it went through- it popped up on my email as sent.

(2) I tried it again with the next invoice ID 000358, like I had done previously, but got the same error message. All boxes are checked when I search for them.

Square was temporarily unavailable too, just now. When I tried to go to the customer directory. Also won't work on my phone at the moment.

Re: i get this error - help

pinecrestmktg — Mon, 05 Dec 2016 19:47:37 GMT

I do realize I have November selected for the month. They pop up when I select December, but they did not earlier. I've been sending invoices the same way for a long time. Doing nothing different.

Also wouldn't explain why I get the error message, but they go through. I'm perplexed.

Re: i get this error - help

Sean — Mon, 05 Dec 2016 20:14:35 GMT

@pinecrestmktg - Appreciate the follow up. The timeframe you have selected in the date selector will filter your results accordingly. If November is selected, December invoices wont' appear. Please try click and expanding that range. You can even make it "This Year" if you'd like.