thread Re: I keep getting a server unavailable message when trying to log in to APP. in Archived Discussions (Read Only)

I keep getting a server unavailable message when trying to log in to APP.

schoolht70510 — Wed, 15 Jun 2016 15:56:29 GMT

I keep getting a message "server Unavailable" when trying to sign into the Square APP. Internet is up and running and all my other Apps are working! What can I do !!

Re: I keep getting a server unavailable message when trying to log in to APP.

Sean — Thu, 16 Jun 2016 23:06:39 GMT

Sorry to hear! Here are a few tips that I'd suggest trying out:

1) Restart your smart phone/ tablet.

2) Check for app updates from the app store on your device for Square Register.

3) Delete and reinstall the Register App.

4) Try accessing the internet from a different connection (ie switch wifi networks or from cellular to wifi network).

If these tips don't work out, please let me know!

Re: I keep getting a server unavailable message when trying to log in to APP.

Kimberly — Thu, 16 Mar 2017 18:38:43 GMT

I just did all of the recommendations and still can't access Square server. Which means I can't process client payments.

Re: I keep getting a server unavailable message when trying to log in to APP.

TheCrackedPot — Thu, 16 Mar 2017 18:53:10 GMT

Anyone have any idea how long the server will be down?! Time is $$$$$!

Re: I keep getting a server unavailable message when trying to log in to APP.

kwaor — Thu, 16 Mar 2017 18:57:40 GMT

I can't access from my computers, i have 2 seperate computers with 2 seperate square accounts, and cannot get in either

Re: I keep getting a server unavailable message when trying to log in to APP.

kwaor — Thu, 16 Mar 2017 18:57:50 GMT

me too!

Re: I keep getting a server unavailable message when trying to log in to APP.

Sean — Fri, 17 Mar 2017 17:14:18 GMT

Hi @Kimberly @TheCrackedPot @kwaor. We did experience a short outage yesterday, but things should be back to normal today! If you're still having issues, just let me know.

Re: I keep getting a server unavailable message when trying to log in to APP.

Hellohello74 — Tue, 02 Jun 2020 21:33:37 GMT

Ours isn’t working either we’ve been trying all day to start up our new square machine and phone lines aren’t working nobody is emailing. Help!

Re: I keep getting a server unavailable message when trying to log in to APP.

Joe — Wed, 03 Jun 2020 11:25:36 GMT

Hi there, @Hellohello74 - thanks for posting up here on the Seller Community. Happy to have you join us! So sorry about the issue you are encountering when trying to access your account.

Would you mind giving some specific details of what you are seeing when trying to access your account? Also, what device are you using when attempting to access your account?

The more details provided, the better we can give a tailored and helpful answer.

I will keep an eye out for your response!

I am not able to access my client's account after having access as a Team member

AishwaryaJoshi — Wed, 14 Oct 2020 18:02:36 GMT

Please find an attached copy of image which shows error I face when trying to access my clien't account as a Team member

Re: I am not able to access my client's account after having access as a Team member

AdamB — Thu, 15 Oct 2020 18:45:27 GMT

Thanks for the screenshot, @AishwaryaJoshi. Can you try the troubleshooting steps in this thread that is also about being unable to reach the server? I'm also merging your post into that thread to make it easier for other people to find the same steps.

Re: I keep getting a server unavailable message when trying to log in to APP.

Connier — Thu, 03 Dec 2020 18:47:07 GMT

I keep getting server unavailable as well. I have tried all the tips.

Re: I keep getting a server unavailable message when trying to log in to APP.

Connier — Wed, 09 Dec 2020 16:25:49 GMT

Every time I try to put through a transaction I get server Unavailable I have restarted my phone, uninstalled the App and reinstalled tried differed WIfi and it still won't go through

Re: I keep getting a server unavailable message when trying to log in to APP.

ashc — Thu, 10 Dec 2020 13:14:58 GMT

Hi @Connier,

It looks like your account was not approved for card processing with us which would be why you're seeing this error.

It should of alerted you at sign-up and also by email once you were declined for processing with us.

Re: I keep getting a server unavailable message when trying to log in to APP.

Vrgnkoehn57 — Sun, 21 Mar 2021 13:07:05 GMT

How do I delete the app and reinstall

Re: I keep getting a server unavailable message when trying to log in to APP.

Kassi_ — Sun, 21 Mar 2021 20:46:48 GMT

Welcome to the Community, @Vrgnkoehn57 -

Depending on your device - you can click & hold on the app, then hit the "x" or "uninstall".

Another option would be to go to your App Store, searching your apps, and uninstall from there.

Please let me know if you have any other questions.

Re: I keep getting a server unavailable message when trying to log in to APP.

billyrife3 — Sun, 15 Aug 2021 23:41:33 GMT

I keep getting Unable to Reach Server when trying to Verify My Identity.

Re: I keep getting a server unavailable message when trying to log in to APP.

Valentina — Mon, 16 Aug 2021 20:39:34 GMT

Hi there, @billyrife3 👋 Try these troubleshooting steps!

P.S. Welcome to the Seller Community ✨

Re: I keep getting a server unavailable message when trying to log in to APP.

Ricochet — Sat, 09 Sep 2023 22:42:05 GMT

Everyone else's is working today at markets but not ours 😞

Tried all tips but we don't want to reinstall the app in case we loose all our products?

Re: I keep getting a server unavailable message when trying to log in to APP.

Ricochet — Sat, 09 Sep 2023 22:47:57 GMT

We are at markets today, ours is the only square not working. Tried all tips but still get reader server error. I haven't reinstall square software for fear of loosing my product listing? Please HELP

RACHELLE