I recently ordered a chip reader and got it in the mail and charged it but unfortunately doesn't wor

Soroushandmolan — Wed, 15 Jun 2016 20:34:01 GMT

I recently order a chip reader and received it and charged it but doesn't work so what can I do?

Re: I recently ordered a chip reader and got it in the mail and charged it but unfortunately doesn't

VanKalkerFarms — Thu, 16 Jun 2016 04:08:00 GMT

Are you referring to the plug in chip reader or the contactless/chip reader? What device are you using it with? These troubleshooting tips might help you.

https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting

https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting

The most important tips are checking that you have a supported device and the newest software update.

If you're still unable to make the reader work after going through the appropriate troubleshooting steps, you may need to look into a warranty replacement. Square makes it pretty easy to do. https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

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I recently ordered a chip reader and got it in the mail and charged it but unfortunately doesn't wor

Re: I recently ordered a chip reader and got it in the mail and charged it but unfortunately doesn't