Why does the square app close after reader connects? I can't enter charge amount.

DynastyDes — Fri, 21 Jul 2017 20:14:37 GMT

I have iPad 2 and mag stripe/chip reader. Suddenly stopped working. Just after reader connects, square app closes, back to iPad home screen. I can't even enter numbers for charge amount. Very embarassing in the middle of art fair!

Re: Why does the square app close after reader connects? I can't enter charge amount.

Sean — Tue, 21 Jun 2016 17:50:04 GMT

I agree! It sounds less than ideal. 😕

With a little troubleshooting, we should be able to get you up and running. From what I can tell, it sounds like there must be a glitch with the app. Please try out these steps:

- Make sure that both your mobile device and Square Register app are up-to-date.

- Force quit the app on your device.

- If you don't have any pending offline payments, delete and reinstall the app.

If this doesn't work, please let me know!

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Why does the square app close after reader connects? I can't enter charge amount.

Re: Why does the square app close after reader connects? I can't enter charge amount.