thread Re: Why isn’t my address updating for delivery after changing it? in Archived Discussions (Read Only)

Why isn’t my address updating for delivery after changing it?

Ktredl — Wed, 29 Sep 2021 03:16:56 GMT

I’ve changed my business address on my site and the updated address does show in my delivery settings, but when I test out my delivery option on the site (as a buyer), it calculates the fee/distance from my old address. How do I fix this?

Re: Why isn’t my address updating for delivery after changing it?

Ellie_ — Thu, 30 Sep 2021 19:05:53 GMT

Hi there @Ktredl

Can you please confirm the domain connected to your Square Online store so we can take a look at that for you?

Also, welcome to the Seller Community! 🥳

Re: Why isn’t my address updating for delivery after changing it?

Ktredl — Thu, 30 Sep 2021 20:17:55 GMT

www.kellamae.com

Re: Why isn’t my address updating for delivery after changing it?

Ellie_ — Fri, 01 Oct 2021 21:03:06 GMT

Thank you for confirming that. We are not able to see why that issue is occurring on this platform. @Ktredl We recommend reaching out to our Customer Success team directly so they can investigate deeper for you!

https://squ.re/2LW3Gz3

Options to contact Square are here: squ.re/howtocontact