thread Re: Redirect Page in Appointments in Archived Discussions (Read Only)

Redirect Page in Appointments

coach_izzy — Wed, 22 Jun 2016 02:50:24 GMT

One of the features I'm looking for is the ability to redirect my clients to a custom page after they book their appointments. I'm able to do this with scheduleonce but I don't see that option in Square Appointments. Am I missing something?

Thank you

Re: Redirect Page in Appointments

EJ_ — Thu, 23 Jun 2016 19:45:57 GMT

That's not an available feature, but it's a very interesting request! I'll send this over to our Product Team so they're aware of the suggestion.

Re: Redirect Page in Appointments

coach_izzy — Mon, 10 Apr 2017 15:48:07 GMT

Hello! I was wondering if there have been any updates about this requested feature since the pertinent articles do not show anything in this subject. Thank you so much for your time.

Re: Redirect Page in Appointments

Tom — Thu, 13 Apr 2017 01:15:32 GMT

Hey @coach_izzy, thanks for circling back. I just went to check on this and we don't have any updates at this time.

For now, you might want to consider working in your custom page's URL into your email notifications. Learn more in our Support Center: Manage Appointment Communications. I realize this isn't perfect, though it may help drive your customers in the right direction.

Keep in touch!

Re: Redirect Page in Appointments

beautifulco — Mon, 14 Aug 2017 21:04:33 GMT

Am also VERY interested in being able to set a "post-booking" redirect URL, where I can include Javascript to trigger things such as sending an actual booking completion event to Google Analytics, among other things. Not knowing when a customer has actually booked makes measurement pretty opaque and near impossible.

Re: Redirect Page in Appointments

TXStudio — Sat, 02 Jun 2018 16:14:49 GMT

Hi Tom, Hope you are just wanted to follow up since it seems this request is a few years old.

We are looking to redirect after an appointment made. Is that still not a possibility?

- Doug

Re: Redirect Page in Appointments

puka — Sat, 02 Jun 2018 17:13:01 GMT

Hey @TXStudio - Stepping in for Tom here. Unfortunately, there is no news to share, but I'll make sure to flag your feedback with the Appointments team.

Re: Redirect Page in Appointments

lesleygilbert — Tue, 29 Jan 2019 17:03:28 GMT

I'd love to be able to re-direct clients after a booking as well. Is there any update on this feature? Thanks so much!

Re: Redirect Page in Appointments

puka — Thu, 31 Jan 2019 01:12:46 GMT

Hey @lesleygilbert - Unfortunately, we don't have any updates to share regarding the addition of this feature, but we'll definitely let you know if that changes.

Re: Redirect Page in Appointments

StudioDelacroix — Wed, 17 Jul 2019 20:21:34 GMT

Hello,

Could we get a more recent update on this? This would be very beneficial for marketing and getting clients to my business.

Thank you

Re: Redirect Page in Appointments

kellyj — Thu, 18 Jul 2019 20:33:16 GMT

@StudioDelacroix

Sorry to say no specific update yet. We're continuing to track this as a Feature Request, and will update here in the Community when we do have a Product Update.

We would suggest embedding the link into your reminder emails as the best work around at the time. This way you are able to share that out, and it will send automatically in the emails that are sent.

Re: Redirect Page in Appointments

beautifulco — Wed, 09 Oct 2019 13:58:01 GMT

@kellyj

You said reminder emails, but I think you meant to say confirmation emails? Regardless, the whole point of the booking redirect is to time-accurately and user/session specifically track conversions when trying to get customers to book through ads or organic links.

Sending the link in an email would break the chain, and you wouldn't be able to track the conversion back to the original click.

I do want to mention here though, that I have the Google Book Appointment integration hooked up, and am going to start testing conversion tracking through that in Adwords. I'm not sure that Google has enabled this feature yet, but I will report back. So, in light of this being a low priority for Square, we are probably going to be able to find a solution sooner through Booking Integrations like Instagram and Google.

UPDATE: As of October 9th, 2019, there is no option in Google AdWords to run a conversion based campaign straight to Reserve with Google. In hindsight, this integration with Google would only make sense for people searching for something they were already wanting to buy, and who needed no additional information, for instance on some kind of landing page.

In light of that, hopefully we can work together with @kellyj and Square to either find a way to redirect, fire some custom Javascript, or integrate more directly with Google Analytics or Tag Manager to make sure that we can successfully track booking completions.

Also very important here is that I ran a sample of all my appointment data and found that only about 20% of people who click over to Square to book an appointment actually complete the appointment booking. The other 80% are either just looking, finding more information, or don't see something that fits their schedule. So, this makes this issue all the more important to know which clicks to Square result in a completed appointment booking and from who.

Re: Redirect Page in Appointments

kellyj — Thu, 18 Jul 2019 21:03:02 GMT

@beautifulco

Thank you, long day. Yes the confirmation email.

This is the way you may be using it, and in this case that would not necessarily make sense as a work around.

I do want to address the prioritization though. We have a really in depth article that explains the lifecycle of Feature Requests. Although it may seem like we're not prioritizing this, we can assure you that is not the case. This feedback is we use to drive measurable change.

"What if you come across a feature request that you strongly endorse, but no action has been taken on it recently?

Feel free to ask for an update. Our team follows up to see if there is any new information to share with the community.
Add your voice! Please include why this feature request is useful to your business, including any pain points that currently exist, how this feature would resolve them, and how you would like this feature to work. Anything we can share with the responsible team is helpful!"

Re: Redirect Page in Appointments

beautifulco — Thu, 18 Jul 2019 21:23:04 GMT

@kellyj

Just to clarify, I didn't mean the low priority comment as a dig, we all love Square and all you do. I was just trying to be helpful for others coming across this thread to have a direction to hunt and problem solve. Ultimately we are looking for information for either our business or clients, and there hasn't been any new or useful information on this topic in about 3 years. BUT, because of the good work that you guys are doing with Booking Integrations, that direction will probably result in a more reliable and useful solution than even a redirect link can accomplish.

Re: Redirect Page in Appointments

kellyj — Thu, 18 Jul 2019 21:39:33 GMT

@beautifulco

Thanks for clarifying! I didn't take it as a dig, but wanted to makes sure you knew you were heard.

Re: Redirect Page in Appointments

Naha — Fri, 27 Dec 2019 20:42:19 GMT

Any updates on this? I too REALLY want this. Much more than "interesting", this is a basic feature in online marketing - to track conversions, to retarget visitors, to know your numbers, and many other reasons.

Any update on this? Thanks!!

Make nice looking appointment page?

Naha — Fri, 27 Dec 2019 21:03:26 GMT

I'm thinking of switching from calendly to square appointments, but so far I have no idea how to make a nice looking appointment page, such as the type you can make with calendly, or scheduleonce, or any of the online schedulers. My "booking page" looks absolutely janky and terrible with square: https://square.site/book/VS5MKYB2V6SSM/laptop-agency

It also forces me to list ALL of my services. All i want to do is have a simple booking page, like I do on Calendly: https://calendly.com/hannahwiley/strategy-session?back=1&month=2019-12

Is this not possible with square?

I also want the ability to embed my calendar (looking nice), like I did here with calendly:

https://clientsoncommand.com/consultation/

When I try to embed the square widget into my same page, it erases all other data on my page. It also looks terrible.

I guess what I REALLY want is 1) a direct link straight to the page where they actually book (I guess this page? https://squareup.com/appointments/book/de7a08ea-9d72-4355-912d-178e74d1e26f/VS5MKYB2V6SSM/date

and then

2) to be able to embed that page - WITHOUT having the ugly pre-page where they choose which type of appointment they want.

For both the page link, and the embeded code, I just want to send them straight to my appointment calendar page, again a la calendly and all the other online apps - and avoid the pre-page.

Is this possible?

Re: Make nice looking appointment page?

Naha — Fri, 27 Dec 2019 21:05:52 GMT

Also with calendly and other apps, you have a nice url for your booking page:(https://calendly.com/hannahwiley/strategy-session)

With square, to get to the same type of page, this is the url i have:

https://squareup.com/appointments/book/de7a08ea-9d72-4355-912d-178e74d1e26f/VS5MKYB2V6SSM/date

Any way to personalize and shorten that?

Re: Redirect Page in Appointments

ashc — Sat, 28 Dec 2019 19:40:56 GMT

Hi @Naha!

There's no updates to give on this at this time but if there ever is one- we'll be sure to update this thread to inform y'all!

Re: Redirect Page in Appointments

beautifulco — Sun, 29 Dec 2019 15:28:51 GMT

Just checking in here to provide some sort of direction for people who are desperate. I'm always thinking about possible solutions to this, and I think I found one.

You would have to use the Website Embed option for appointment booking. Since the embed site is built/handled through an external Javascript file executed on your website, with a little digging you should be able to bind an event to the final successful appointment click. While you might be able to redirect to a web page, it would likely be more reliable and direct to use the custom Javascript to send an event straight to Google Analytics or any other tracking software. You would just want to make sure that the custom Javascript loads on every page where you embed the code from Square.

Anyone with a basic knowledge of Javascript should be able to execute this.

I haven't tested this, or I would provide more specific instructions and example scripts, but for now, I prefer to not use the Website Embed option for design and User Experience reasons.