thread Re: Checkout: failed to process an order in Archived Discussions (Read Only)

Checkout: failed to process an order

alionapigeon — Sat, 25 Jun 2016 19:46:58 GMT

Hey folks,

So I created an online store and asked a friend of mine to make the first purchase. Which, unfortunately, didn't go through for the reason shown in the screenshot.

Does anyone know why did that happen & how to solve it?

Re: Checkout: failed to process an order

Kelly — Mon, 27 Jun 2016 21:26:36 GMT

Everything from our end looks like your Online Store is set up correctly! Are you still having trouble processing payments on the Online Store?

Re: Checkout: failed to process an order

safari — Wed, 31 Aug 2016 15:28:11 GMT

This is happening way too often for my online store. People are having trouble with their cards being processed and I need to help run their order over the phone. Obviously not a sustainable model. This needs to be fixed asap. How is it that a credit card processing company has so many issues with processing credit cards? This has been going on for months. Need it fixed.

Re: Checkout: failed to process an order

Spenser — Thu, 01 Sep 2016 22:38:37 GMT

Found the answer on this particular issue, @safari and @alionapigeon:

We don't currently support selling $0 items on the online store, so if your customer has one in their basket they will receive this error at checkout. Ideally, we would have a blocker in place to prevent listing them, rather than your customer running into it, so I see how this is a pretty bad experience.

Don't have an ETA as to when we'll update how it functions - the Online Store team is aware of it - but in the meantime the workaround would be to list the item at $0.01.

Again, not ideal, but this will at least prevent the checkout error on the customer side.

Re: Checkout: failed to process an order

Ann36 — Sat, 05 Nov 2016 01:52:03 GMT

I have a customer also getting that message (all day today) when she tries to complete an order. There is nothing $0 in her order so the answer Spencer wrote does not pertain. Please help! Thanks!

Re: Checkout: failed to process an order

Tom — Sat, 05 Nov 2016 02:11:47 GMT

Hi @Ann36, thanks for flagging and sorry to hear that you're encountering this as well. We'd like to have a closer look at this for you. Please send the names of the items that your customer was trying to order to our Support Team directly. They'll be able to help sort this out ASAP.

Re: Checkout: failed to process an order

MeInNH — Mon, 06 Feb 2017 15:54:19 GMT

This is a common problem, and when it occurs it is a black box. Vendors do not have the tools to deal with it (and probably are not pro-actively alerted when their customers purchases fail). As a customer (user) I just hear "Oh, are you using Chrome, Chrome has issues" and "Try deleting your cookies.".