Once you do a "forced stop" on an Android (to help with connection issues), what do you do next?

oakleygal — Fri, 01 Jul 2016 04:30:47 GMT

My reader goes into a "connecting" phase for HOURS, but won't connect. It's fully charged (has a green light on the reader). A Square Support person told me to do a forced stop by putting a bobby pin or similar small object to firmly press & hold the button on the Reader for 20 secons, then release the button & wait 10 more seconds.

However, I have a reader that plugs into my phone only & there's no button to press anywhere on it.

I looked on this website to find out how to do a forced stop with the reader plugged into my Android phone with the app open. So I've done the stop. Does it reactivate by itself? I just tried to connect again & it's stuck in that same "connecting" mode. I am FAR from a techie & am very frustrated that my customers can't run credit cards because I can't solve this problem.

HELP!!!!!!!!!!!!!!!!!!

Re: Once you do a "forced stop" on an Android (to help with connection issues), what do you do next?

EJ_ — Sat, 02 Jul 2016 20:53:39 GMT

Sorry to hear about the trouble.

Here's a few tips that usually fix reader trouble:

- Check that your "device is supported":https://squareup.com/compatibility.
- Remove any case from your device. Some cases prevent the reader from plugging in completely. You should hear a click when the reader is fully connected.
- Make sure you have the latest version of your device's operating system and the "Square app":https://squareup.com/help/article/4982.
- Unplug the reader and plug it back in while the Square app is open and wait for it to establish a new session.
- If you see “Please try inserting again, chip could not be read," insert the chip card firmly with the chip facing Square’s logo.
- Plug the reader into a power source, leave it for 1-5 minutes, and then plug it back into the device.
- Delete and reinstall the Square app. See "Apple":https://support.apple.com/en-us/HT201398 or "Google":https://support.google.com/googleplay/answer/2521768?hl=en support for instructions. Before deleting the app, make sure to "upload any payments taken while in Offline Mode":https://squareup.com/help/article/5095, or the funds will not be captured and the payments will not complete.
- If you're using an *Android* device, make sure that any audio enhancement features (One M8, Clari-fi, or Beats Bass Boost) are turned off, as they can disrupt connection with the reader.
- If you've seen an error message, "*Register needs VoiceOver to be turned off*," go to your device settings and tap *General* > *Accessibility* > *VoiceOver* and turn off VoiceOver. This may also be called "S Voice" or "Talkback" on your device. If that doesn't do the trick, turn off *Mono Audio* from your device settings.

Hopefully, these tips do the trick. If you're still having issues, please let me know in more detail what's going on.

thread Once you do a "forced stop" on an Android (to help with connection issues), what do you do next? in Archived Discussions (Read Only)

Once you do a "forced stop" on an Android (to help with connection issues), what do you do next?

Re: Once you do a "forced stop" on an Android (to help with connection issues), what do you do next?