thread Re: My new square reader will not hold a charge in Archived Discussions (Read Only)

My new Square reader for chip cards will not hold a charge

rydlind — Thu, 09 Aug 2018 18:36:23 GMT

my reader wont hold a charge

Re: My new square reader will not hold a charge

Sean — Sun, 10 Jul 2016 19:01:17 GMT

So sorry to hear! Just to confirm, are you using the Square Contactless and Chip Card Reader? How long is your reader staying charged for? How are you charging it? Have you already checked for updates to the Square Register App?

Re: My new square reader will not hold a charge

Allen2 — Sun, 02 Oct 2016 16:20:50 GMT

No, I have a combo chip card reader and stripe reader

Re: My new square reader will not hold a charge

Allen2 — Sun, 02 Oct 2016 16:48:01 GMT

It recently started. I charge it in the morning and a half hour later it needs to be recharged. Is it OK to just leave it plugged into an outlet until needed?

Re: My new square reader will not hold a charge

Spenser — Wed, 05 Oct 2016 14:38:55 GMT

Definitely sounds like it's draining too fast. First, take a look at some of our battery tips and troubleshooting in the Support Center. If nothing there does the trick, you can also submit a warranty claim, and we'll get you a replacement ASAP. Hope that helps!

Re: My new square reader will not hold a charge

DBD — Thu, 24 Nov 2016 14:40:49 GMT

I'm experiancing the same issue. Had 2 chip readers that where sent already for warrrenty replacemnt (after working for less than a day), and now the new ones do not seem to hold a charge for more than an hour. tried all the troubledshooting tips and volument settings. Using iPad min aith iOS10. Any ideas?

Re: My new square reader will not hold a charge

Allen2 — Thu, 24 Nov 2016 15:13:06 GMT

Lets ask for a refund. They just dont work.

Re: My new square reader will not hold a charge

DBD — Thu, 24 Nov 2016 15:19:06 GMT

The problem is that there is no other alternative suitable for chip card that is mobile and small enough. The other contactless chip reader is much larger, and then you need the regular swipe reader in addtion (as that reader does not have swipe capabilities). That is very awkward for being in a mobile environment.

Re: My new square reader will not hold a charge

Allen2 — Fri, 25 Nov 2016 16:33:51 GMT

I started simply using the free stripe reader. It is super fast and does not need to be charged.

No customer has complained about not accepting a chip card.

Re: My new Square reader for chip cards will not hold a charge

LeGrille — Wed, 30 Jan 2019 17:27:30 GMT

I have the same issue! Is sqaure looking into different chip options?

Re: My new Square reader for chip cards will not hold a charge

Tom — Fri, 01 Feb 2019 23:10:48 GMT

Hey @LeGrille, sorry to hear that you've been running into some charging issues as well. 😕

Depending on the reader you have, these troubleshooting tips may help clear things up:

If not, I would suggest checking to see if your reader is covered under warranty and proceed with requesting an exchange.

Square Terminal is our latest all-in-one mobile chip reader option. For more information on what's included, have a look here: Introducing Square Terminal.

Hope this helps! Please let me know if you have any further questions.