thread Re: Customer Feedback in Archived Discussions (Read Only)

How can I make my customer feedback public?

knieuwoudt — Fri, 22 Jun 2018 19:59:44 GMT

How can I make my customer feedback public? (Like to go to my facebook page?) It seems a bit pointless to just be private. It would be nice to have an option to publish some of the customer comments to social media.

Re: Customer Feedback

Kelly — Thu, 14 Jul 2016 22:00:03 GMT

We don't currently have a way to share customer feedback from your receipts but you can encourage your customers to post on your business's Facebook and Yelp pages!

Check out our new features in Square Marketing that encourage your customer's to review your business on a public platform!

Re: Customer Feedback

kbc — Tue, 09 May 2017 02:31:27 GMT

The problem is that customers leave feedback thinking that it is public. We contstantly see feedback that reads like the customer thinks their comments will be seen by the public and not just us. It is too much to ask them to post this again somewhere else and it's pretty silly for us to have to manually repost this somewhere else as a screenshot. It should a) be obvious to the customer that their comments will only be seen by the retailer and b) available via some API or webhook for the retailer to use in some meaningful way.

Re: Customer Feedback

Russell — Wed, 16 Oct 2019 23:45:10 GMT

Hi @kbc - thanks for making your first post to the community!

We definitely see where you're coming from on this and will communicate it to the Product team. We are always paying attention to requests and feedback to pass along to our product teams. 👍

Re: Customer Feedback

mitu315 — Mon, 30 Oct 2017 03:21:12 GMT

Yes PLEASE!!! all the business owners want to let their customers to see the 5-STAR feedback. why it takes so long to add the feature to make them public???

Re: Customer Feedback

AlexCatGroomer — Sun, 18 Mar 2018 22:24:52 GMT

Has the problem been fixed yet Russel?

I have to say I'm pretty upset that I've lost six 5 Star reviews since using Square and I know I'm not the only one.

Re: Customer Feedback

Helen — Tue, 20 Mar 2018 01:04:59 GMT

Thanks for your post @AlexCatGroomer. Customer feedback is still private at this time, but I can see how important this is to your business and how frustrating it is not to be able to share your reviews. I will pass your request to the Feedback team so they can see this too!

If there is a way to make your reviews public in future we'll update this thread to let you know.

Re: Customer Feedback

AlexCatGroomer — Tue, 20 Mar 2018 01:12:27 GMT

I've started asking people to post their comments publicly. Hopefully this will help.

Have you considered offering your own review service like Google and yelp?

Re: Customer Feedback

Helen — Tue, 20 Mar 2018 15:12:50 GMT

Sounds like a good idea! Creating our own review service isn't on the roadmap at this time but I do see how it would be useful. I'll send that request to the team as well.

Re: Customer Feedback

NAF — Fri, 22 Jun 2018 18:38:04 GMT

I totally agree with what the above user was saying. I've gotten so much great feedback that all reads like the person commenting thinks it will be seen by the public, it would be so great if there was some sort of wiget or something to push this to my website or something!! Please tell your team it would be so so so helpful!

Re: How can I make my customer feedback public?

nhelder — Fri, 21 Sep 2018 21:59:27 GMT

Yeah, I'm kinda upset you ask for feedback when I do that on my own for reviews that actually matter. How do i edit what is sent? Please don't ask my customers for feedback with no marketable benefit to me!

Re: How can I make my customer feedback public?

Helen — Mon, 24 Sep 2018 19:08:19 GMT

I'm very sorry for the trouble this has caused @nhelder. If you like, you can disable the Feedback this feature from the Customers section of your online Square Dashboard:

Click Feedback.
Click Settings in the top-right corner.
Toggle “Collect feedback from your digital receipts” off.

You can turn it back on again in future if you like.

Re: How can I make my customer feedback public?

satcfred — Fri, 18 Jan 2019 16:48:18 GMT

I would love to have the requested review go public on any kind of platform. I hope to they have some pagerank value. When I called in about it a while back I was told that initially that they did but too many companies called in complaining because they were getting negitive reviews. I assume, due to the ease of leaving a review in this way gave people an easy way to vent... I am of the mind that if you are getting bad reviews do something other than cover it up. Fix the problem causing the negitive review not the reveiw itself.

Is there a way to show your reviews?

Rscmendon — Thu, 30 May 2019 03:03:33 GMT

I keep getting reviews but no one can see it. Is there a way I can make them public?

Re: Is there a way to show your reviews?

ashc — Thu, 30 May 2019 20:33:43 GMT

Hi @Rscmendon and welcome to our Seller Community!

We moved your post here to an already existing thread about this to answer any questions you may have.

It looks like right now there's not a way to make it public but it's currently a feature request for potential future improvements.

Re: Customer Feedback

Midaya — Sat, 14 Sep 2019 22:29:36 GMT

It is common sense and common practice that the reviews the customers are posting on Square should be made available publicly.

We need more people that have the ability to make positive changes based off demand instead of some employee submitting a ticket or whatever for someone to make the final call. Basically passing a reasonable request or opportunity to make things for all easier from employees to employees.

My store gets a zillion positive reviews on Square however when it comes to Google or Yelp, they are more like masked assailants that get away with posting things either unrelated to my business, things that are inappropriate, or based off a one time venture in.

Platforms like Square could offer a more picture perfect honest review opportunity since these reviews are typically by recurring customers or customers that had a genuine experience therefore resulting in a genuine review. This really needs to be looked into further and become public.

I hope my comment becomes more than a “ticket” submitted, but please pass it along. I hope it makes a difference.

Post Reviews Publicly

Midaya — Sat, 14 Sep 2019 22:46:43 GMT

It is common sense and common practice that the reviews the customers are posting on Square should be made available publicly.

We need more people that have the ability to make positive changes based off demand instead of some employee submitting a ticket or whatever for someone to make the final call. Basically passing it, a reasonable request for an opportunity to make things easier for all, from employees to employees.

My store gets a zillion positive reviews on Square that are not accessible publicly. It would be ridiculous to request or encourage our customers to repost their reviews and anyone ***that owns a business*** knows that.

When it comes to Google or Yelp, reviewers are more like masked assailants that get away with posting negative reviews either unrelated to our business, things that are inappropriate, based off a one time venture in, they are a competitor, tantrum (as caught on camera), or having a simple misunderstanding.

Platforms like Square could offer a more picture perfect honest review opportunity since these reviews are typically by recurring customers or customers that had a genuine intimate experience therefore resulting in a more genuine review. This really needs to be looked into further and Square makes reviews public.

This could drastically launch and help a business so this change is necessary. It would be nice for a reply to come from the developer of Square instead of individuals I would hire that don’t fully grasp the importance of this feature being added.

I hope my comment becomes more than a “ticket” submitted, but please pass it along. I hope it makes a difference.

Re: Customer Feedback

ashc — Mon, 16 Sep 2019 16:24:21 GMT

Hi @Midaya! We appreciate your feedback around wanting to make reviews public.

I definitely hear you on this and the option to make them public would be great considering most reviews from other sites that you mentioned aren't typically good.

I will be sure to let our Product team know you're looking for this and explain why it's useful again! I appreciate you taking the time to give us the amount of detail you did so we have the most to take to them.

They will also be able to see the length of this thread once we pass it up so hopefully that will help push it forward!

Re: Post Reviews Publicly

HWCLLC — Tue, 15 Oct 2019 17:12:42 GMT

I 100% agree with this statement. It is *COMMON SENSE* that a business would like its positive reviews to be made public. Why it hasn't been done already is kind of beyond me. Programs like Housecall Pro have gotten their act together and made this possible. I can't fathom why Square, which has been around much longer, hasn't gotten their act together on this yet.

Re: Customer Feedback

lvbaseball — Thu, 24 Oct 2019 12:14:45 GMT

I have read on here since 2017 that they are working on make the customer reviews public, but they have not figured it out? Really! It doesn't sound like this is a priority for Square. This is a huge frustration for a small business.