thread Printing receipts in Archived Discussions (Read Only)

Printing Receipts from the Dashboard without printing more than 1 page

rchrdm — Fri, 02 Jun 2017 17:31:08 GMT

I am new to Square. I would like to print receipts from my iPad, but the printers on the Square web site cost over $300. I found that I could print a receipt from the web-based customer portal if I am using my PC or Mac. However, the receipt prints on two pages since there is a small icon at the bottom that carries over to the second page. I will have to carefully set the printer to print just one page every time I print a receipt for our event.

I suggest that Square makes available some advice or a list of cheaper Bluetooth printers that customers could consider. Also, please make the printing of receipts from the Square customer web site easier.

Thanks.

Richard

Re: Printing Receipts

Kelly — Sun, 17 Jul 2016 20:06:58 GMT

Though we are only able to guarantee that our supported printers will work with the Square register app, I definitely understand how that cost could be an issue. As the Square Register has the ability to print more than just receipts, such a kitchen tickets and order stubs, we are only able to support certain printers at this time.

In the meantime, you can view and print receipts from your online Square Dashboard at any time. To avoid the second page printing out follow these steps:

- Sign in to the Transactions tab of your online dashboard.
- Click a specific transaction.
- Take a screenshot of the receipt.
- Open the screenshot in image viewing software or paste the image into a Word document.
- Print as you normally would.

Printing receipts on ONE PAGE?

JoanneCFYF — Wed, 30 Nov 2016 01:04:39 GMT

Why, for God's sakes, can we not have a receipt that takes up a single page instead of three pages??? I've been a customer of square-enabled businesses for at least 4 years, and Square hasn't come up with a solution for this? I saw where someone asked this question in April but didn't get any responses. Please, please, please? Is there some setting that everyone else in America is using, but I'm not? Please help me.

Re: Printing receipts on ONE PAGE?

Tom — Thu, 01 Dec 2016 21:24:14 GMT

Hi @JoanneCFYF — thanks for bringing this up and sorry to hear about the frustration this is causing. It looks like another seller had the same question, and received an answer. Check out this thread by Kelly. Hope that helps for now.

Re: Printing receipts on ONE PAGE?

quiltingfox — Thu, 29 Dec 2016 19:11:06 GMT

Hi!

I had this same frustrating issue!

I resolved it, by opening the email in my web browser, there is usually a link at the top of the email body.

Printing from the browser allowed me to reduced the zoom to 60% which put the whole oversized receipt on one page for printing.

I hope this helps!

Re: Printing receipts on ONE PAGE?

jimlibs — Sat, 31 Dec 2016 22:46:50 GMT

So let me get this straight; after I email/text the customer the receipt I should then email it to myself and then print it from my email (after formatting if I like)? Can't I just print from the app without buying a special credit card printer? Guess not...

Re: Printing receipts on ONE PAGE?

EJ_ — Tue, 03 Jan 2017 17:10:07 GMT

@jimlibs No need to email the receipt to yourself!

All of the receipts for your transactions can be viewed in your Transactions Tab of your Square Dashboard and you can access them at any time.

However, if you'd prefer to print out a receipt and file it outside of your Square Dashboard, you'd need to use one of the workarounds mentioned in the comments above.

Re: Printing receipts on ONE PAGE?

RBJAssoc — Fri, 05 May 2017 14:09:35 GMT

I made a quick youtube video https://youtu.be/F8GT0GsXAGc

Re: Printing receipts on ONE PAGE?

Sean — Fri, 05 May 2017 22:30:40 GMT

Awesome job with the video, @RBJAssoc. Just curious, does this method work differently than pressing the "Print" button next to "Share"?

Re: Printing receipts on ONE PAGE?

RBJAssoc — Sat, 06 May 2017 01:03:08 GMT

I believe yes, the whole point is to get the control of the print cycle away from square and put into your browser's control. 🙂

Length of Printed Receipt

PupologyATX — Wed, 10 May 2017 23:12:29 GMT

A customer said his receipt was four pages long when he printed it. Do I have control over this?

Re: Length of Printed Receipt

Russell — Thu, 11 May 2017 00:30:04 GMT

Hi @PupologyATX - thanks for flagging this.

I moved your post to this thread, browse through to see what other sellers do to print receipts - and definitely read Kelly's post. Your customer may need to use some of these methods and adjust his printer settings.

I hope this helps - definitely post again! 👍

Re: Length of Printed Receipt

PupologyATX — Fri, 12 May 2017 01:11:11 GMT

So, if I'm comprehending what I've read, I need to tell my customer to copy & paste the receipt link in a new browser - select print - reduce the page until it fits on one page. Is this correct?

Re: Length of Printed Receipt

RBJAssoc — Fri, 12 May 2017 01:33:30 GMT

after they are viewing the receipt in a browser, right click on mouse select print. Normal this will open print preview. in the options reduce the receipt until it fits on one page in the print preview. than print.

Re: Length of Printed Receipt

Deano — Thu, 27 Jul 2017 18:31:22 GMT

F.Y.I. Kelly's post is not an effecient workaround. If receipts are longer they can not be captured in a screen shot. So we are back to "square one" on the printing small receipts issue.

😞

Re: Printing Receipts from the Dashboard without printing more than 1 page

puka — Fri, 25 Aug 2017 22:02:51 GMT

Hi all!

Just wanted to update this thread with a solution I came across that could work for your multi-page print issue. When you are at your print preview page, there should be a Scale option available (it's hiding under "More Settings" on Chrome/"More Details" on Safari or Firefox). Reducing the Scale below 100 will reduce the size of the image and you can keep lowering it until it reaches the size you're looking for.

I hope that helps point you in the right direction! Feel free to chime in on whether or not it worked for you.

You can also check out Kelly's answer for another suggested solution, if this isn't what you were looking for. 🤙🏼

Re: Printing Receipts from the Dashboard without printing more than 1 page

Deano — Tue, 29 Aug 2017 17:13:12 GMT

Puka,

Thanks for trying but these type of solutions never work for everyone with differences in printers, software etc. It would be much more helpful (and easier) if Square fixed the issure on their end by simply "using" more of the page (thus saving paper) for larger register receipts. Sometimes I have as many as 15 people on one order and when I need to print that receipt it can take up to 3 pages or more. Dear Square, please help!

🙂

Re: Printing receipts on ONE PAGE?

Lotus_Qiu — Thu, 09 Nov 2017 15:46:37 GMT

Printing email attached receipt, I use half size legal paper, setting paper to 108mm by 356mm

Printing receipts

osteopathicwell — Tue, 05 Dec 2017 19:03:03 GMT

Instead of email receipts can we just PRINT THEM IN THE OFFICE AFTER PAYMENT? Email receipts are illegal for health care providers - it violates privacy issues.

Re: Printing receipts

Helen — Tue, 05 Dec 2017 19:13:14 GMT

This reply was created from merging an existing thread.

Hello @osteopathicwell. I've moved your post here so you can read out EJ's workaround for printing receipts from your Dashboard. Additionally, if you're using a supported printer you can also print receipts from your mobile device or tablet.

If you treat patients you can also contact our Support team and request that the Automatic receipts feature is disabled for your account (if it isn't already). That way customers who usually receive Square receipts by email will not receive one at your business automatically. You can then print their receipt as needed.