thread Re: When signing in on the app it says register failed to load..how do I fix it? in Archived Discussions (Read Only)

When signing in on the app it says register failed to load..how do I fix it?

Sllj1970 — Tue, 19 Jul 2016 21:41:52 GMT

How can I get the app to work..it says failed to load register every time I sign in

Re: When signing in on the app it says register failed to load..how do I fix it?

Spenser — Tue, 19 Jul 2016 23:08:07 GMT

Sorry to hear that, @Sllj1970.

I've seen that error before when people either sign in with a closed account, or one that hasn't been fully set up yet.

Did you just get your account started? Some more info might be required from you; login to your Square Dashboard, and click on on "Activate Card Processing." Once you've finished that, you hopefully wont have any trouble signing in.

Let me know!

Re: When signing in on the app it says register failed to load..how do I fix it?

Sllj1970 — Tue, 19 Jul 2016 23:14:50 GMT

Yes I just got my account and I am currently waiting on my reader to come in the mail

Re: When signing in on the app it says register failed to load..how do I fix it?

Sllj1970 — Tue, 19 Jul 2016 23:24:05 GMT

I clicked on activate card processing and it doesn't do anything..

Re: When signing in on the app it says register failed to load..how do I fix it?

Spenser — Tue, 19 Jul 2016 23:45:31 GMT

Hmmm strange. You'll definitely need to get through that step in order to use Square. I'm going to get a support case started with the email address you used. Keep an eye out!

Re: When signing in on the app it says register failed to load..how do I fix it?

Sllj1970 — Wed, 20 Jul 2016 01:37:17 GMT

Thanks I'm having so much trouble with the app...I really need to process a payment and can't get it to work