thread Re: Why di I have to reinsert the card reader each time I use it? Why can it not stay connected? in Archived Discussions (Read Only) https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-do-I-have-to-reinsert-the-card-reader-each-time-I-use-it/m-p/11635#M87784 <P>Sorry to hear about the trouble! Does it disconnect immediately after a sale is made, or just when the leave the app?&nbsp;Any time your device locks, sleeps, or you otherwise leave the app, the reader will disconnect.&nbsp;</P> <P>&nbsp;</P> <P>One thing you can do to prevent this is adjust the sleep timer on your device so the app stays open - and the reader stays connected.&nbsp;</P> <P>&nbsp;</P> <P>It may vary depending on your Android device, but the steps should be about the same:&nbsp;</P> <P>&nbsp;</P> <OL> <LI>Open the Settings app.</LI> <LI>Choose Display.</LI> <LI>Choose Screen Timeout, and select a longer length of time.&nbsp;</LI> </OL> <P>Hopefully that helps!</P> Fri, 22 Jul 2016 21:43:56 GMT Spenser 2016-07-22T21:43:56Z Why do I have to reinsert the card reader each time I use it? https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-do-I-have-to-reinsert-the-card-reader-each-time-I-use-it/m-p/11625#M87783 <P>I am using a Galaxy tablet with the chip card reader. Why do I have to reinsert the chip card reader with each transation, versus the reader staying connected? Such a hassle &amp; time consuming!</P> Tue, 15 Jan 2019 18:02:03 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-do-I-have-to-reinsert-the-card-reader-each-time-I-use-it/m-p/11625#M87783 wolf7313 2019-01-15T18:02:03Z Re: Why di I have to reinsert the card reader each time I use it? Why can it not stay connected? https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-do-I-have-to-reinsert-the-card-reader-each-time-I-use-it/m-p/11635#M87784 <P>Sorry to hear about the trouble! Does it disconnect immediately after a sale is made, or just when the leave the app?&nbsp;Any time your device locks, sleeps, or you otherwise leave the app, the reader will disconnect.&nbsp;</P> <P>&nbsp;</P> <P>One thing you can do to prevent this is adjust the sleep timer on your device so the app stays open - and the reader stays connected.&nbsp;</P> <P>&nbsp;</P> <P>It may vary depending on your Android device, but the steps should be about the same:&nbsp;</P> <P>&nbsp;</P> <OL> <LI>Open the Settings app.</LI> <LI>Choose Display.</LI> <LI>Choose Screen Timeout, and select a longer length of time.&nbsp;</LI> </OL> <P>Hopefully that helps!</P> Fri, 22 Jul 2016 21:43:56 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-do-I-have-to-reinsert-the-card-reader-each-time-I-use-it/m-p/11635#M87784 Spenser 2016-07-22T21:43:56Z