thread Re: Item Import Template does not download in Archived Discussions (Read Only)

Item Import Template does not download

PapeleriaPRECO1 — Thu, 28 Jul 2016 05:44:54 GMT

When I click on Download our template to import items nothing happens. I have tried on both, explorer and chrome.

Any idea why? is there any other way to download the template?

I need to entirely replace my items catalog.

Re: Item Import Template does not download

Spenser — Thu, 28 Jul 2016 22:15:59 GMT

Sorry to hear you're experiencing this issue, @PapeleriaPRECO1.

I actually see a couple reports of this with our Support team and we should have a fix for it shortly. I'll update this thread when that's the case!

Re: Item Import Template does not download

Spenser — Fri, 29 Jul 2016 23:00:48 GMT

Alright, @PapeleriaPRECO1, this should be fixed now! Give it a shot if you haven't already and let me know if you still have any trouble. Thanks!

Re: Item Import Template does not download

Milissas — Sun, 14 Aug 2016 03:34:52 GMT

I am new and can't find the template to download. I searched the community and tried the steps but haven't been able to get it to work

Re: Item Import Template does not download

Milissas — Tue, 16 Aug 2016 15:58:07 GMT

Spenser - Can you please provide the location to the import template? I have tried all the previous steps and I can not find it anywere.

Re: Item Import Template does not download

Spenser — Tue, 16 Aug 2016 20:27:48 GMT

Sorry to hear about the trouble, @Milissas. It can be a bit tricky to navigate to, but the Export/Import button is on a single Location's Item Page. To get there:

Head to the items page > click any item > Click the Inventory drop-down > Select a location > Click ‘Go’

From here you'll see your items and the ability to Import / Export items in the top right.

I hope that helps! Don't hesitate to follow up with me if there's anything further I can do to help.