thread Re: Is there any way to separate retail from service from the total so the retail is tip exempt? in Archived Discussions (Read Only)

Is there any way to separate retail from service from the total so the retail is tip exempt?

studio — Fri, 21 Jul 2017 20:23:30 GMT

Is there any way to separate retail from service from the total so the retail is tip exempt?

Re: Is there any way to separate retail from service from the total so the retail is tip exempt.

EJ_ — Tue, 02 Aug 2016 20:09:20 GMT

Hi there!

Square currently applies tips to the total amount of a sale. There isn't a way to have the tip amounts applied on an item or service level basis only, but that is definitely a request I'll be sending over to our Product Team.

One work around that comes to mind would be to ring up your customer for two payments, separating the service and the retail items.

Hopefully one of your fellow sellers can chime in and provide their own work flow that they use.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt.

GroveandBaker — Fri, 05 Aug 2016 15:54:15 GMT

There isn't one, we posted about this also.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt.

Kimberly — Thu, 30 Mar 2017 20:17:42 GMT

I need to do this too. I don't want to ring two transactions, that's very strange and awkward for my customers.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

uss — Sun, 25 Jun 2017 17:41:45 GMT

I am also interested in an option to limit suggested tips to services and not retail.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

EJ_ — Wed, 28 Jun 2017 18:02:55 GMT

@uss Thanks for sharing your interest with this. Hopefully this feature picks up some momentum and our Product Team can implement something in our future product updates.

If anything changes, we'll let you all know.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt.

Esty7 — Mon, 28 Aug 2017 20:32:01 GMT

I too am interested in having this feature as well as applying tax only to retail products versus tax on services on the same ticket.

TIA for any assistance.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

Deshi — Thu, 25 Jan 2018 15:29:11 GMT

I don't know that this was resolved; but along the same lines:

Is there a way to seperate two services on the same bill/charge?

Example: One employee gives the manicure and another the pedicure, can I seperate the charges on one bill go insure the employees are credited with the sale and still only change the customer's credit card once.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

Tom — Sat, 27 Jan 2018 18:57:46 GMT

Hey @Deshi, this is a request that our Employee Management team is tracking, but we don't have a timeline for when it would be available.

Another seller offered a workaround for the time being. Have a look at @GroveandBaker's comment in: "Tracking individual product sales by stylists" and let us know if that helps.

Tipping

Questions — Thu, 18 Jun 2020 07:32:24 GMT

When having a product and a service on the same receipt, how do I exclude the tipping to de added to the product amount? If you can add tax to curtain items, why can’t you exclude the tipping on a product? If it’s not possible....that’s just nuts!

Re: Tipping

ashc — Thu, 18 Jun 2020 20:01:56 GMT

Hey @Questions,

I moved your post to an existing thread where another seller had the same question.

There's not a way to do this but EJ provided a workaround above.

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

Questions — Fri, 26 Jun 2020 14:34:11 GMT

I can't believe Square has not fixed this problem for small business. Alot of us offer services and retail. It's 2020 and we still have to make 2 different transactions! That's another fee for us and so weird for the customer!!

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

Questions — Fri, 26 Jun 2020 14:43:59 GMT

Let's all post about this problem on Instagram....maybe Square will fix this problem. We all have alot of other small business following are accounts. I wish, I would of know that you can't separate a tip from an item for sale on the same ticket as a service! I would of went with a different payment service. I've already spent alot of money on my terminal.

Tipping on Services ONLY

blakebird — Tue, 10 Nov 2020 23:20:49 GMT

This is a topic I have been trying to get answered for years. I see the first post on the thread was 4 years ago. Has the Square team come up with any solutions on this yet?

I own a salon and clients hate having to figure out a custom amount on their services only when also making retail purchases. And making two transactions is a terrible solution. More fees going to you, yay.

Let me know the status. Thank You.

Re: Tipping on Services ONLY

ashc — Wed, 11 Nov 2020 12:04:52 GMT

Hey @blakebird and welcome to the Community.

There's currently no updates to give at this time. However if an update does become available- we'll be sure to update the relevant threads!

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

Questions — Wed, 11 Nov 2020 15:04:42 GMT

This makes me so mad that they have not fixed this problem. It should be like applying tax to items and not a service, you get to choose if tip is applied to a service or a product! Have you found a different system that allows you to do that. I’ll dump Square in a heartbeat!

Re: Is there any way to separate retail from service from the total so the retail is tip exempt?

Questions — Wed, 11 Nov 2020 15:08:01 GMT

Start a thread on Instagram and let us know. Let’s blow this issue up and get it fix. A lot of small businesses that use Instagram would love to know this before going with Square. I see a post from 2017 about this and they still won’t fix this.

Re: Tipping on Services ONLY

Questions — Wed, 11 Nov 2020 15:10:34 GMT

Please fix this problem for us small business that offer services and items for sale. It really can’t be that hard for you to have an update for this.

Is there a way to see your clients retail purchases separate from their service purchase?

deboraham12 — Wed, 30 Dec 2020 03:04:28 GMT

Is there a way to see your clients retail purchases separate from their service purchase?

Re: Is there a way to see your clients retail purchases separate from their service purchase?

ashc — Wed, 30 Dec 2020 12:49:00 GMT

Hey @deboraham12,

I moved your post to one of the existing threads for this question.

At the time, there's still not a way to separate the two on the total. The only way would be running two separate sales.