thread Re: Contactless reader not reading card in Archived Discussions (Read Only)

Contactless reader not reading card

Keitharcher — Sat, 06 Aug 2016 19:10:08 GMT

My contactless reader won't read a card that is placed near or on the reader. Only reads it if it is inserted.

Re: Contactless reader not reading card

Spenser — Tue, 09 Aug 2016 16:43:48 GMT

Do you know which type of contactless card your customers are trying? Keep in mind that not all chip cards are contactless!

You can accept Apple Pay, Android Pay, Samsung Pay, Google Wallet, and contactless cards without having to dip the chip in the reader.

Hope that helps, but let me know if you have any other questions.

Re: Contactless reader not reading card

ilecki — Wed, 28 Jul 2021 22:06:24 GMT

when I insert the chip card the reader won't read it unless I push it in and hold it.

Re: Contactless reader not reading card

Arie — Thu, 29 Jul 2021 00:26:39 GMT

Hi @ilecki,

Thanks for writing in and welcome to our community 👋 🙂

Is there dust or anything else lodged in your Square Reader's card slot? You can clear debris from the card reader slot with a card reader cleaning card or a paper towel.

Also check out these troubleshooting steps. Please let us know how you go!