thread problems with the app after iOS updates in Archived Discussions (Read Only) https://community.squareup.com/t5/Archived-Discussions-Read-Only/problems-with-the-app-after-iOS-updates/m-p/13289#M87416 <P>My phone recognizes the square device. But the card reader does not work. I had the same problem 2 years ago after an iOS update. Info at the top of the screen ( time wifi signal strength) change from black to grey. I have uninstalled and reinstalled the app. Worked with AT&amp;T to no avail. Any help would be appreciated&nbsp;</P> Mon, 08 Aug 2016 02:04:23 GMT Cribbenj 2016-08-08T02:04:23Z problems with the app after iOS updates https://community.squareup.com/t5/Archived-Discussions-Read-Only/problems-with-the-app-after-iOS-updates/m-p/13289#M87416 <P>My phone recognizes the square device. But the card reader does not work. I had the same problem 2 years ago after an iOS update. Info at the top of the screen ( time wifi signal strength) change from black to grey. I have uninstalled and reinstalled the app. Worked with AT&amp;T to no avail. Any help would be appreciated&nbsp;</P> Mon, 08 Aug 2016 02:04:23 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/problems-with-the-app-after-iOS-updates/m-p/13289#M87416 Cribbenj 2016-08-08T02:04:23Z Re: problems with the app after iOS updates https://community.squareup.com/t5/Archived-Discussions-Read-Only/problems-with-the-app-after-iOS-updates/m-p/13554#M87417 <P>Hello!</P> <P>&nbsp;</P> <P>Which Square Reader were you using?</P> <P>&nbsp;</P> <P>Here are a few troubleshooting pages that might help out:</P> <P>&nbsp;</P> <P>-<A href="https://community.squareup.com/t5/Questions-How-To/Why-does-it-take-many-swipes-for-my-phone-to-recognize-the-card/m-p/6978/thread-id/3805#M3912" target="_blank">Square Magnetic Stripe Reader</A></P> <P>&nbsp;</P> <P>-<A href="https://community.squareup.com/t5/Troubleshooting/Square-Chip-Card-Reader-not-working-properly/m-p/11999#M1684" target="_blank">Square Chip Card Reader</A></P> <P>&nbsp;</P> <P>-<A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">Square Contactless and Chip Card Reader</A></P> <P>&nbsp;</P> <P>Hopefully something from these articles resolves it for you, but if not let me know and we can try to figure it out together.&nbsp;</P> Wed, 10 Aug 2016 17:33:29 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/problems-with-the-app-after-iOS-updates/m-p/13554#M87417 EJ_ 2016-08-10T17:33:29Z