thread Re: How do I cancel a transaction and start over? I find that Square won't let me do this. in Archived Discussions (Read Only)

How do I cancel a transaction and start over?

Isla — Wed, 14 Oct 2020 14:54:52 GMT

How do I cancel a transaction and start over? I find that Square won't let me do this.

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

Stellar732 — Thu, 11 Aug 2016 17:15:29 GMT

click the arrow in the top right corner. select clear items.

that should do it

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

ronelda — Tue, 04 Dec 2018 22:26:51 GMT

I put in the wrong amounts (before sale is completer) but I can't delete them

How do I start over. Noone has been charged yet.

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

Stellar732 — Wed, 05 Dec 2018 13:46:48 GMT

@ronelda

If the above answer isn't helpful, you can also select the item. The item detail screen opens. scroll to the bottom of that screen and select "remove item."

🙂

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

MyGFKitchen — Sat, 13 Apr 2019 03:05:05 GMT

Touch or click on the "Current Sale" right above the charge amount. Then touch or click "Cusont Amount", and then "Remove Item".

delete an item prior to checkout

OneWildHoney — Wed, 16 Sep 2020 00:40:02 GMT

How do I remove an item prior to checkout if it was added by mistake

Re: delete an item prior to checkout

JustinC — Wed, 16 Sep 2020 14:30:45 GMT

Thanks for posting @OneWildHoney

To remove an item from the sale, tap Current Sale above the charge amount in the blue box. Swipe left on the item and tap the red Delete button.

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

terribrandley — Tue, 05 Jan 2021 20:58:19 GMT

I am using an Android and have the same problem. I can't find an arrow or "Virtual Terminal" or anything else.... thanks

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

terribrandley — Tue, 05 Jan 2021 21:00:37 GMT

Thank you!!! This worked!!

Re: How do I cancel a transaction and start over?

joanec — Wed, 10 Feb 2021 21:18:48 GMT

I need to cancel a attempted transaction. How do I cancel it?

Re: How do I cancel a transaction and start over?

isabelle — Wed, 10 Feb 2021 22:28:48 GMT

Hey @joanec!

You can refund the transaction:

Visit Sales > Transactions in your online Square Dashboard.
Select the payment you’d like to refund > Issue Refund.
Enter the amount you want to refund and the reason for the refund.
Click Refund.

Would that work? Is it already processed?

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

Prairiegal — Wed, 10 Nov 2021 01:50:33 GMT

i put in a test transaction but I cannot delete it. never used a credit card

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

Prairiegal — Wed, 10 Nov 2021 01:53:45 GMT

brand new person here! I see transaction details

Re: How do I cancel a transaction and start over? I find that Square won't let me do this.

Prairiegal — Wed, 10 Nov 2021 01:54:55 GMT

won't let me. cannot see any arrows at top right

Re: How do I cancel a transaction and start over?

IndyCBDPlus — Wed, 28 Dec 2022 19:07:39 GMT

a gift card transaction was completed and now to complete a refund it is asking for a gift card to put the value back but there is no money received from the system.

Re: How do I cancel a transaction and start over?

JJ_ — Fri, 30 Dec 2022 16:44:12 GMT

Hello there @IndyCBDPlus

If a transaction was settled using a gift card then the money can only go back to a gift card. If you wish to refund a gift card back to the original payment method then you would need to find the transaction in which the Gift Card was loaded/created and refund that particular transaction.