https://community.squareup.com/t5/Archived-Discussions-Read-Only/Old-Chip-Reader-Declining-Payments/m-p/13917#M87254 <P>I have been attempting to manually process a credit card payment with my old chip reader. The payment has been declined. Customer says her card is good. Could this be because I'm still using the old reader?</P> Fri, 12 Aug 2016 23:17:45 GMT Angieslocs 2016-08-12T23:17:45Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Old-Chip-Reader-Declining-Payments/m-p/13917#M87254 <P>I have been attempting to manually process a credit card payment with my old chip reader. The payment has been declined. Customer says her card is good. Could this be because I'm still using the old reader?</P> Fri, 12 Aug 2016 23:17:45 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Old-Chip-Reader-Declining-Payments/m-p/13917#M87254 Angieslocs 2016-08-12T23:17:45Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Old-Chip-Reader-Declining-Payments/m-p/14130#M87255 <P><A href="https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail" target="_blank">There are few different reasons a payment can fail</A>, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/26160">@Angieslocs</a>, but we will not decline a transaction based on the Reader model!&nbsp;</P> <P>&nbsp;</P> <P>While I can't look into any particular payment&nbsp;of yours here, you can&nbsp;<A href="https://squareup.com/help/us/en/contact" target="_blank">contact our Support team</A>&nbsp;if you're still having trouble with this payment. Hope that helps, let me know if you have any other questions.</P> Mon, 15 Aug 2016 21:09:24 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Old-Chip-Reader-Declining-Payments/m-p/14130#M87255 Spenser 2016-08-15T21:09:24Z