thread Re: Error message adding Shipstation to Square in Archived Discussions (Read Only)

Error message adding Shipstation to Square

Remy — Fri, 12 Aug 2016 23:42:23 GMT

This is the message I get when I try to add Shipstation via Square's app market:

"We've encountered an error. Your Square Registration information is missing. Please log back in to Square and try again."

Please help!

Remy

Re: Error message adding Shipstation to Square

Tom — Sat, 13 Aug 2016 00:17:06 GMT

Hey @Remy, thanks for flagging and sorry to hear about the trouble.

Are you encountering this message within your Square account or with ShipStation? If you're still having trouble with your registration, please let ShipStation know. They should get you in the right direction as soon as possible.

Hope this helps!

Re: Error message adding Shipstation to Square

Remy — Sat, 13 Aug 2016 01:13:49 GMT

Hi @Tom,

I've contacted Shipstation. Below is what they told me, saying this might be a Square issue.

I was on Square trying to add ShipStation from the Square Market. I don't have a ShipStation account.

Should I register to ShipStation first and link my Square account?

Thanks!

Remy

"Thanks for reaching out to us here at ShipStation.

It sounds like you are running into an issue with installing the ShipStation app through the Square Market.

Since this message is appearing within their marketplace for apps, the resolution is most likely related to updating your payment or account information on their end. If you haven't yet, I would strongly recommend reaching out to Square about this specific error message. Here's the best contact information I have for them: https://squareup.com/help/us/en/contact

I hope this helps clarify things. Please do let us know if you run into any other issues or if you have any further questions."

Re: Error message adding Shipstation to Square

Tom — Sat, 13 Aug 2016 01:26:59 GMT

@Remy, thanks for following up! Hmm... You should be prompted to enter your billing information after clicking Get Started.

To maintain your privacy and account security, we can't address account-specific issues in the online community. Please contact our Support team directly and provide the email tied to your Square account. We'll make sure this gets sorted out ASAP.

Re: Error message adding Shipstation to Square

Remy — Sat, 13 Aug 2016 01:56:17 GMT

@Tom. Ok! I didn't get to enter my billing info: just the permissions window, then sent to the Shipstation landing page and then the error window.

Re: Error message adding Shipstation to Square

Tom — Sat, 13 Aug 2016 01:59:39 GMT

@Remy, copy that. Thanks again for taking the time to bring this up. Once we have a closer look at your account, we'll get to the bottom of it!