thread Re: I keep getting error message that the customer email is invalid but it's not--what to do? in Archived Discussions (Read Only)

I keep getting error message that the customer email is invalid but it's not--what to do?

paulajeansgarde — Thu, 18 Aug 2016 03:46:03 GMT

Trying to sent an invoice but the last 3 would not accept a valid customer email. I got an error message and the invoice would not sent.

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

EJ_ — Thu, 18 Aug 2016 14:41:39 GMT

That sounds like a pretty strange error message to receive. We might need to have our Support Team look at this with you, as there's not much we would be able to do without seeing the issue on our end or walking through it with you.

Reach out to our Support Team and they'll help out.

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

jeanluc — Wed, 15 Nov 2017 16:24:29 GMT

Same issue for me. Verified client email (client email is valid as we communicate regularly). I Resend 4 times after verification.
Still have an error message: customer email invalid.
I would prefer to use Square than going back to PAYPAL...

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

RHatch — Wed, 15 Nov 2017 16:36:57 GMT

This happened to me with one of our clients. It was there spam filter bouncing it back. Once they put Square in as an ok email address it worked. If they can't resolve it you can select "Share Invoice Manually" under Invoice Method. Then copy and paste the URL into an email and send it to them.

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Helen — Fri, 17 Nov 2017 00:42:29 GMT

Sorry for the frustration @jeanluc!

Was your customer able to locate the email in their spam folder and mark it as 'not spam' (this varies by email provider) as @RHatch suggested? If so can you mark that answer as a Best Answer? That will help other sellers can find this information!

Of course if you're still having trouble sending an invoice to this customer by email go ahead and give our Support team a call, or you can share it manually.

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

jeanluc — Fri, 17 Nov 2017 15:50:50 GMT

The customer gave me another email address & everything worked fine. Support center told me the prolem have been seen several time with emails@earthlink. It might be their setting, as I regularly send Square invoices (& get paid) without any problem
Thank you for your concern Helen

Re: I keep getting error message that the customer email is invalid but it's not--what to do?

Helen — Fri, 17 Nov 2017 19:01:34 GMT

Sounds good @jeanluc glad to hear you were able to send the invoice your customer in the end. Thanks also for letting us know about issues EarthLink as well, good to know! 👍

Canadian Emails

Skicza75 — Thu, 09 Aug 2018 18:23:17 GMT

This reply was created from merging an existing thread: Canadian Emails

I'm trying to send an invoice to a canadian email address (.ca), but keep getting an error. The email is correct, but the system keeps saying it is invalid. How do I make it work?

Re: Canadian Emails

Helen — Thu, 09 Aug 2018 18:27:00 GMT

@Skicza75 I've merged your post into this thread where another seller answered this question and shared a workaround.

If you haven't already ask your customer to add invoicing@messaging.squareup.com as a contact and to check their spam filters.

"Invoice not delivered" notice. It IS the correct email address.

Asiedydd — Tue, 14 Aug 2018 00:00:38 GMT

This reply was created from merging an existing thread: "Invoice not delivered" notice. It IS the correct email address.

Tried multiple times. Confirmed that the email address is correct each time.

Re: "Invoice not delivered" notice. It IS the correct email address.

Helen — Tue, 14 Aug 2018 00:01:30 GMT

That sounds really frustrating @Asiedydd, I'm sorry. I've added your post to this thread where you can see the Best Answer and the other posts in this thread that typically help!

Re: "Invoice not delivered" notice. It IS the correct email address.

Asiedydd — Tue, 14 Aug 2018 00:16:24 GMT

Thanks. No response from Square support so I looked into the issue further.

The invoices (many attempts) are not in my client's spam folder. It seems that by all accounts Square's email server is blacklisted and are immediately rejected.

I wish the error message was more accurate/truthful. Would've saved me a lot of time and I wouldn't have had to keep bothering my client. Not professional.

Re: "Invoice not delivered" notice. It IS the correct email address.

Chad — Wed, 15 Aug 2018 22:54:03 GMT

I'm sorry to hear about this @Asiedydd, our Customer Success Team should have followed up with you by now. I'll look into this.

Have you had success with other invoices? Or does every invoice regardless of the email address show as, "Not Delivered"?

"Enter a valid email address" error in invoices

chessvalenti — Tue, 02 Apr 2019 21:41:26 GMT

This reply created from merging an existing thread: ""Enter a valid email address" error in invoices" The author has been notified via email.

Hello, I am trying to send an invoice; however, Square is giving me an error message that the emails are invalid. They are not. Help!?

Re: "Enter a valid email address" error in invoices

jeanluc — Wed, 03 Apr 2019 23:11:15 GMT

I had the same problem with an AOL client email address. It was a valid address but rejected by the aol server, so the square system was seeing it as "invalid". It could happen with other addresses server.

If possible, ask the customer for an alternative address, or ask her/him to set your address on white list.

Re: "Enter a valid email address" error in invoices

Asiedydd — Wed, 03 Apr 2019 23:22:32 GMT

We shouldn't have to have our clients do any extra steps to receive an invoice. It's unprofessional.

Since there has been no action to fix this (or even any response from customer service), it's time to move on to an alternative to Square.

Re: I’m trying to sign up but it says I have one with my email, I don’t

Hotnana215 — Sun, 18 Oct 2020 02:33:46 GMT

I’m trying to sign up, everytime I enter my email, it says there’s a account with that email, WRONG!! I’m just now trying to sign up

Re: I’m trying to sign up but it says I have one with my email, I don’t

ashc — Mon, 19 Oct 2020 11:20:07 GMT

Hey @Hotnana215,

It wouldn't give you that message if there wasn't already an account under that email.

Try > Sign In instead of > Sign Up with the email you already have and do a Forgot Password? if need be.